Store Manager

4 weeks ago

Austin, United States TWP Full time

TWP is seeking a Store Manager for our upcoming Austin, TX location. This role will be responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency. Responsibilities Meet personal and store sales goals by ensuring that each customer receives outstanding customer service. Establish returning client business for the store by developing and maintaining long-lasting relationships. Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations. Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each. Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last. Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships. Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team. Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy. Recruit, hire, onboard, and train all new hires. Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader. Ensure the integrity of payroll and the payroll process. Actively support and embrace Diversity, Equity, and Inclusion initiatives. Ensure that the sales floor is meticulously maintained and reflects the brand. Cultivate an environment which promotes teamwork and comradery. Remain coachable and open to feedback to continuously develop in your role. Requirements 3+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry. 2+ years of previous sales experience required. A demonstrable understanding of relationship-driven selling. Ability to constantly bend, open, lift, carry and move merchandise. Ability to work daily with telephone, POS and computer equipment. Proficiency in Microsoft Office Suite preferred. Ability to work on a flexible schedule which may include days, nights, weekends, and holidays. Competencies Customer focus Drive for results Team player Time management Personal credibility Business acumen Communication Managerial courage Managing performance Motivating others #J-18808-Ljbffr

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