Regional Client Services Manager

2 weeks ago

Lafayette, United States EUROFINS VRL INC. Full time

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description Full-Time Remote Opportunity The Client Services Manager receives sufficient authority from and is accountable to the Business Unit Manager or appointed designate for the successful completion of assigned duties the meet the needs of our clients while achieving or exceeding Quality and Turnaround Time goals. Essential Duties and Responsibilities: The EML Client Services Manager's primary responsibility is to ensure clients expectations are met by providing an exceptional client on-boarding experience with high-quality sample analysis delivered in a timeline that exceeds market standards. Responsible for EML ComLIMS tasks including, but not limited to, preparing package and non-UM codes for EML, test code localization and as directed by EML Operations Manager price updates. Administer client agreements and contracts. This includes, but is not limited to, Onboarding processes, Sample Analyses Request Forms, Quotations, Invoices and LIMS account Management. Direct EML uniformity of Quotations and that each EML location is accurately using Quotations based on client agreements. Ensure EML Quotations are routinely reviewed to ensure the most cost effective way to meet the client's needs. Oversee EML uniformity with Account Management Database. Responsible for the supervision of EML client services representatives. Perform annual performance reviews for direct reporting personnel. Coordinate and review annual reviews of other EML Client Service Representatives. Handle employee relation issues as per company guidelines and with the support of Human Resources. Ensure payables are processed correctly and that the approved vendor agreements are being honored. Accurately process invoices from all EML locations ensuring that client agreements are met. Process end of the month reports for all EML locations incudes but not limited to exporting invoices and processing Work In Progress reports. Responsible for overseeing collections for all EML locations. Verify that company employment policies and procedures are followed correctly. Assisting the Operations manager in providing the necessary planning, organization, direction, and control to meet the goals of the company. Understand and follow Quality System documents relevant to respons bilities, e.g., Quality Manual, SOPs, Methods, and Local Policies. Adhere to appropriate quality measures, which meet or exceed the standards set by ISO/IEC 17025, government regulatory, and company requirements. Follow all company guidelines and procedures relevant to assigned duties. Adhere to all pertinent health, safety, and environmental regulations. Establish and maintain professional business relationships with clients, industry officials, and peers. Participate with the Sales/Marketing team in the preparation and quotation of major technical studies. Other duties as assigned. Qualifications Associates/Bachelors degree preferred STEM is a plus Attention to detail Complete work in timely manner Work in team focused environment Works well independently as well as part of a group Punctual Willing to work overtime Leadership ability Objective Additional Information Full-Time (Remote): 9am (MST)- 5pm (MST) Pay Range: $55k/Yr.- 65k/Yr. (Base). Incentive based bonus potential.

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