Service Advisor

3 weeks ago


Portland, United States Jaguar Land Rover Portland Full time

Job Title:   Service Advisor

Schedule: Tuesday-Saturday

Department: Service

  • Free High Quality Employee Health Coverage* (available family coverage optional)
  • Free Employee Life Insurance*
  • Paid Vacation*
  • 401k Retirement Program with company match*
  • $9,000/year Jaguar or Land Rover employee lease allowance*

 Position Summary: The service advisor is responsible for selling additional services to customers. 

 Essential Duties & Responsibilities: 

  • Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
  • Maintain the prescribed standard for “hours per customer repair order written”
  • Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
  • Communicate with customer to determine the nature of their mechanical problem(s).
  • Obtain accurate customer and vehicle data.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
  • If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
  • Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
  • Establish each customer’s method of payment. Obtain approval of credit, if necessary.
  • Obtain customer’s signature on repair order; provide customer with a copy.
  • Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised.  Record changes on repair order in the approved manner.
  • Handle telephone inquiries regarding work in process.
  • Compare final invoice with original repair order.
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
  • Deliver vehicle to customer and answer any questions.
  • Maintain follow up program on additional items found in need of repair.
  • Attend meetings as scheduled.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.

  • Service Advisor

    2 weeks ago


    Portland, United States Sun Auto Tire & Service Full time

    OverviewAffordable Tire & Brake Co. has been located at 711 Southeast Hawthorne Boulevard in Portland, OR for the last 20 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship for every automotive repair.The Sales and...

  • Service Advisor

    2 weeks ago


    Portland, United States Sun Auto Tire & Service Full time

    OverviewAffordable Tire & Brake Co. has been located at 711 Southeast Hawthorne Boulevard in Portland, OR for the last 20 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship for every automotive repair.The Sales and...


  • Portland, United States Todd's Point S Tire and Auto Service Full time

    AUTOMOTIVE SERVICE ADVISOR (SE PORTLAND) Looking for a Full-Time Automotive Service Advisor in a fast-paced automotive repair shop in SE Portland. Requirements: Outstanding Customer Service Skills Minimum of 1-3 Years of Service Writing Background in the Automotive Industry Valid Driver's License Computer Skills - Typing, Working Knowledge of Mitchell/All...

  • Service Advisor

    1 month ago


    Portland, United States George Gee Automotive Full time

    Ron Tonkin Chevrolet is growing faster than ever! We are interested in bringing a Service Advisor into the fold. Our Service Advisors play a significant role in our day-to-day operations. Working as a Service Advisor, you'd be communicating with both our clients and our Service Department. Both will be looking to you for assistance and expertise. The ideal...

  • Service Advisor

    1 month ago


    Portland, United States George Gee Automotive Full time

    Are you looking for a long-term career with a fast-growing company? Look no further because Tonkin Mazda of Portland is actively seeking out Service Advisors and now is the time to join! Our service department is top-notch with a great work culture. Working as a Service Advisor, your main priority would be communication between our technicians and our...


  • Portland, Oregon, United States Todd's Point S Tire and Auto Service Full time

    AUTOMOTIVE SERVICE ADVISOR (SE PORTLAND)Looking for a Full-Time Automotive Service Advisor in a fast-paced automotive repair shop in SE Portland.Requirements:Outstanding Customer Service SkillsMinimum of 1-3 Years of Service WritingBackground in the Automotive IndustryValid Driver's LicenseComputer Skills - Typing, Working Knowledge of Mitchell/All Data...

  • Service Advisor

    1 month ago


    Portland, United States George Gee Automotive Full time

    Ron Tonkin Toyota is experiencing massive year-over-year growth and is seeking out an experienced Service Advisor to join our Service Department. Our dealership prides itself on creating a family-like culture and environment. Working as our Service Advisor, you would be the main point of contact between our clients and our Service Department. The ideal...

  • Service Advisor

    3 weeks ago


    Portland, Oregon, United States George Gee Automotive Full time

    Are you looking for a long-term career with a fast-growing company? Look no further because Tonkin Mazda of Portland is actively seeking out Service Advisors and now is the time to join Our service department is top-notch with a great work culture. Working as a Service Advisor, your main priority would be communication between our technicians and our...


  • Portland, United States George Gee Automotive Full time

    Are you interested in an opportunity to grow and develop on an uplifting team? If so, look no further! Ron Tonkin Honda is hiring an Express Service Advisor to join our Service team. Our Service Team is a client experience-driven, service-focused, and cohesive team - full of long-term staff members. Express Service Advisors help our Service Team by...


  • Portland, United States Schnitzer Steel Industries Inc Full time

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventu Service Advisor, Customer Service, Retail Sales, Advisor, Customer Care, Parts Specialist, Manufacturing


  • Portland, United States Marque Motors Full time

    Do you want to be part of a team-oriented environment? Do you want to have a work-life balance? You have come to the right spot!! We are adding a Service Advisor to our company. No nights, no weekends, M-F 7:30-5:00. We are a very busy automotive repair shop! We provide an upscale repair service as an alternative to the dealership. We provide a robust...

  • Service Advisor

    2 days ago


    Portland, United States Affordable Tire and Brake Full time

    Overview: Affordable Tire & Brake Co. has been located at 711 Southeast Hawthorne Boulevard in Portland, OR for the last 20 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship for every automotive repair.The Sales and...


  • Portland, Oregon, United States Marque Motors Full time

    Do you want to be part of a team-oriented environment? Do you want to have a work-lifebalance? You have come to the right spot We are adding a Service Advisor to our company.No nights, no weekends, M-F 7:30-5:00.We are a very busy automotive repair shop We provide an upscale repair service as analternative to the dealership. We provide a robust warranty...

  • Service Advisor

    2 weeks ago


    Portland, United States Affordable Tire and Brake Full time

    Job DescriptionOverview: Affordable Tire & Brake Co. has been located at 711 Southeast Hawthorne Boulevard in Portland, OR for the last 20 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship for every automotive repair.The...


  • Portland, United States Carrington College Full time

    Who Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education. That's more than our purpose;...


  • Portland, United States Carrington College Full time

    Job DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....


  • Portland, United States Carrington College Full time

    Job DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....

  • Service Advisor

    1 month ago


    Portland, United States A part of the Lanphere family of dealerships Full time

    Earn $80K - $120K per year (range is approximate), in a job you love. MUST have the ability to learn and adapt to new software quickly, and maintain A+ customer service. Those with Lightspeed experience will go to the front of the interview line, but the ability to learn new software will help get you there. Beaverton Motorcycles, part of the Lanphere...

  • Service Advisor

    1 month ago


    Portland, United States Pacific Golf & Turf Full time

    Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products.  We are seeking a Service Advisor who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we’re looking for a qualified and motivated candidate to help us...

  • Service Advisor

    1 month ago


    Portland, Oregon, United States A part of the Lanphere family of dealerships Full time

    Earn $80K - $120K per year (range is approximate), in a job you love. MUST have the ability to learn and adapt to new software quickly, and maintain A+ customer service. Those with Lightspeed experience will go to the front of the interview line, but the ability to learn new software will help get you there.Beaverton Motorcycles, part of the Lanphere family...