Donor Services Receptionist

4 weeks ago

Traverse City, United States Versiti, Inc. Full time
Overview:

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary:

Under the direction of the Donor Services Manager, supports the Donor Services department by performing the following operational and clerical duties.

Responsibilities:
Demonstrates our core values: - Safety - Integrity - Service - Stewardship - Teamwork
Answers incoming phone calls and transfers to appropriate department.
Performs fixed site/mobile registration.
Performs pre-registration for all collection types. Obtains clearance when needed and enters all orders into the computer. Contacts hospitals, physician's office, and donors (patients) to ensure smooth transactions for Physician Orders.
Performs scheduling of donor appointments.
Enters data from and scans various Donor Services forms.
Supports supply chain and inventory processes of Donor Services.
Assists with SOP/controlled document insertion/removal.
Oversees post donation area including restocking of supplies and donor after-care.
Performs bag prep and unit care.
Performs other duties as assigned
Complies with all policies and standards
Qualifications:

Education

High School Diploma or general education degree (GED) required

Experience

Administrative and/or receptionist work experience preferred

Knowledge, Skills and Abilities

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively with donors, volunteers and employees of organization utilizing instructive or persuasive skills.
Ability to do basic addition, subtraction, multiplication and division. Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.
Evening, weekend, Holiday work, and travel may be required. Occasional statewide travel to other collection sites to accommodate business needs is required. Reliable transportation is required.
This person must have the ability to work independently with minimum supervision; multi-task; work with confidential information.
This person must possess a professional demeanor and projection of appropriate professional image; and excellent phone and customer service skills.

Tools and Technology

Computer skills required. required
Must have working knowledge of regulatory (BBCS) and/or required
Microsoft products, including Word, Excel, Outlook. required
Ability to maintain simple databases. required

#AJ123

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