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Deli Manager

2 months ago

rock hill, United States Food Lion Full time

Count on me – We know what to do, we make it easy, we do our part and we care


Job Title: Deli Bakery HMS Manager

Department: Deli Bakery HMS

Reports To: Store Manager


Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.


Duties and Responsibilities:

Manage the Deli Bakery HMS Department, including hiring, training and developing department associates

Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture

Support the achievement of budgeted financial and operating results

Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations

Control store expenses through proper ordering, care for supplies and equipment

Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)

Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times

Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS

Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

Observe and correct all unsafe conditions that could cause associate or customer accidents

Record and report all associate and customer accidents in accordance with established Food Lion procedures

Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized

Ensure compliance with local, state and federal regulations

Adhere to all company guidelines, policies and standard practices

Maintain security standards

Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines

Control store’s expenses through proper ordering, care for supplies and equipment

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

Must be able to meet the physical requirements of the position, with or without reasonable accommodation

Ensure LMS compliance for all Deli Bakery HMS Associate

All other duties as assigned


Qualifications:

A high school graduate or equivalent preferred

Ability to lead and manage a team

Strong understanding of store operations and merchandising techniques preferred

Effective communication, customer service, and selling skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation



Physical Requirements:


Ability to use computers and other communication systems required to perform job functions

Ability to push or pull up to 2000 pounds using a pallet jack

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time with frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials,

and household cleaners

Perform repetitive hand and arm motions

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to checks, invoices and other written documents