Oracle Cloud ERP/Fusion Support Specialist

This posting is for a full-time Oracle Cloud ERP/Fusion Support Specialist (Systems Programmer II). The Oracle Cloud ERP/Fusion Support Specialist will be responsible for providing technical support, troubleshooting, and resolution for our Oracle Cloud ERP/Fusion applications. This role requires a foundational understanding of Oracle Cloud ERP/Fusion modules, with a focus on customer experience within Finance, Purchasing, and Budget. The ideal candidate will possess good problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment. KNOWLEDGE, SKILLS, AND ABILITIES Experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role. Understanding of Oracle Cloud ERP/Fusion modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget. Understanding of financial processes, procurement workflows, and budgeting principles within an ERP context. Good customer service skills with a willingness to build positive relationships with users. Ability to diagnose and resolve common technical issues. Experience with incident management and ticketing systems. Good analytical, problem-solving, and communication skills Examples of Duties and Knowledge, Skills, and Abilities (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.) Provide timely technical support to end-users for Oracle Cloud ERP/Fusion applications. Diagnose, troubleshoot, and resolve common issues related to Finance, Purchasing, and Budget modules within Oracle Cloud ERP/Fusion. Collaborate with business users to understand their requirements and assist in finding solutions. Assist with the configuration, testing, and deployment of Oracle Cloud ERP/Fusion enhancements and updates under guidance. Develop and maintain basic documentation for support procedures and common issues. Monitor system performance and report on areas for improvement. Participate in testing and validation of new features and functionalities. Work closely with other IT teams and Oracle support to escalate and resolve complex issues. Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities. Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and database management. Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Note: The Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field may be substituted on a year-for-year basis with four (4) or more years of work experience in Oracle Cloud/ERP/Fusion Models. Experience must still be supplemented by specialist training in electronic data processing, programming, operations, and methodologies. Note: 24/7 On-Call Availability Required Note: Background Check Required Two (2) or more years of work experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role. Prior work experience in Oracle Cloud ERP/Fusion modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget. Prior work experience and understanding of financial processes, procurement workflows, and budgeting principles within an ERP context. Prior work experience with incident management and ticketing systems. Prior work experience in Oracle BI Publisher reports and FRS (Financial Reporting Studio). Prior work experience with Oracle Integration Cloud (OIC) or other integration tools. Knowledge of SQL and Oracle database concepts. Familiarity with Local Government A Hybrid work environment to include at least 2 days in the office #J-18808-Ljbffr