Senior Product Support Specialist
2 weeks ago
Senior Product Support Specialist page is loaded **Senior Product Support Specialist**
**Senior Product Support Specialist**
locationsCleveland, Ohio time typeFull time posted onPosted 2 Days Ago job requisition idR2023908 **Location**
Brookfield Properties - Cleveland Office - 127 Public Square**Business**
We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If youre ready to be a part of our team, we encourage you to apply.
**Job Description**
The Senior Product Support Specialist is responsible for providing advanced, high-quality technical application support services to our customers for our Multifamily business applications. This role will perform system administration; analyze, troubleshoot and resolve issues; collaborate with our customers and product team to deliver enhancements, product features, and innovative solutions to maximize customer experience, process efficiencies, and customer productivity.
Job Function #1: Provides product support and administration, including incident troubleshooting/resolution, change implementation and customer request fulfillment.30%
Job Function #2: Support cross-functional teams with new property onboarding and setup in our product platforms. 30%
Job Function #3: Engage with product vendors to monitor product roadmaps, evaluate/recommend new product features and innovations to deliver a great customer experience, maximize product investments, and enable process efficiencies. 20%
Job Function #4: Collaborate with other team members to define continuous process improvements for product support processes, maintain product knowledgebase for our customers, and support the delivery of approved process automation initiatives. 20%
Qualifications:
* Bachelors degree in computer science, information system technology, computer engineering or other related area
* 5-7 Years Information Technology organization experience - Required
* 5-7 Years Product or Application Support - Required
* 3-5 Years RealPage / OneSite Support- Preferred
* 3-5 Years Multifamily/Real Estate industry experience- Preferred
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 380 million square feet of real estate across the globe. Its a feat that wouldnt be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings dont simply meet the needs of our tenants, residents, and communities but exceed them, every day.
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