Senior Product Support Specialist

2 weeks ago


Cleveland, United States Brookfield Properties Full time

Senior Product Support Specialist page is loaded **Senior Product Support Specialist**

**Senior Product Support Specialist**

locationsCleveland, Ohio time typeFull time posted onPosted 2 Days Ago job requisition idR2023908 **Location**

Brookfield Properties - Cleveland Office - 127 Public Square**Business**

We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If youre ready to be a part of our team, we encourage you to apply.

**Job Description**

The Senior Product Support Specialist is responsible for providing advanced, high-quality technical application support services to our customers for our Multifamily business applications. This role will perform system administration; analyze, troubleshoot and resolve issues; collaborate with our customers and product team to deliver enhancements, product features, and innovative solutions to maximize customer experience, process efficiencies, and customer productivity.

Job Function #1: Provides product support and administration, including incident troubleshooting/resolution, change implementation and customer request fulfillment.30%

Job Function #2: Support cross-functional teams with new property onboarding and setup in our product platforms. 30%

Job Function #3: Engage with product vendors to monitor product roadmaps, evaluate/recommend new product features and innovations to deliver a great customer experience, maximize product investments, and enable process efficiencies. 20%

Job Function #4: Collaborate with other team members to define continuous process improvements for product support processes, maintain product knowledgebase for our customers, and support the delivery of approved process automation initiatives. 20%

Qualifications:

* Bachelors degree in computer science, information system technology, computer engineering or other related area

* 5-7 Years Information Technology organization experience - Required

* 5-7 Years Product or Application Support - Required

* 3-5 Years RealPage / OneSite Support- Preferred

* 3-5 Years Multifamily/Real Estate industry experience- Preferred

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 380 million square feet of real estate across the globe. Its a feat that wouldnt be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings dont simply meet the needs of our tenants, residents, and communities but exceed them, every day.



  • Cleveland, United States OverDrive Full time

    Description This position will require you to be located in Cleveland, OH We are in a hybrid schedule, 2 days on campus and 3 days WFH. The Product Support Specialist is responsible for onboarding new Higher Education partners and providing quality support by answering inquiries, troubleshooting Kanopy product-related issues, and advising on best practices....


  • Cleveland, United States Cleveland Clinic Full time

    Cleveland Clinic Senior Cybersecurity Specialist Cleveland , Ohio Apply Now A Senior Cybersecurity Specialist in Endpoint Protection Cybersecurity is responsible for designing, implementing, and managing endpoint security solutions to protect devices such as computers, mobile devices, and servers. They monitor for security breaches, respond to incidents, and...

  • Production Specialist

    1 month ago


    Cleveland, United States FASTSIGNS #221601 Full time

    Job DescriptionJob DescriptionProduction Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment.Position...

  • Production Specialist

    1 month ago


    Cleveland, United States FASTSIGNS #221601 Full time

    Job DescriptionJob DescriptionProduction Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment.Position...

  • Production Specialist

    3 weeks ago


    Cleveland, United States FASTSIGNS #221601 Full time

    Production Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment. Position requirements involve operating wide...


  • Cleveland, United States The Lincoln Electric Company Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly, and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science,...


  • Cleveland, United States Arrow International Full time

    Job Type Full-time Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold,...


  • Cleveland, United States Ethan Crossing of Cleveland Full time

    Ethan Crossing of Cleveland, a Substance Use Disorder (SUD) Treatment Center and a member of New Vista Health and Wellness, is currently seeking a Certified Peer Support Specialist.Certification Required: CRS, CHW/CRS (combined), CAPRC-I, CAPRC-II, or CSPR (Certified Supervisor of Peer Recovery)THE ROLE:The Peer Support Specialist serves as a role model,...


  • Cleveland, United States Ethan Crossing of Cleveland Full time

    Ethan Crossing of Cleveland - Ethan Crossing of Cleveland, a Substance Use Disorder (SUD) Treatment Center and a member of New Vista Health and Wellness, is currently seeking a Certified Peer Support Specialist.Certification Required: CRS, CHW/CRS (combined), CAPRC-I, CAPRC-II, or CSPR (Certified Supervisor of Peer Recovery)THE ROLE:The Peer Support...


  • Cleveland, United States Cleveland Clinic Full time

    A Senior Cybersecurity Specialist in Endpoint Protection Cybersecurity is responsible for designing, implementing, and managing endpoint security solutions to protect devices such as computers, mobile devices, and servers. They monitor for security breaches, respond to incidents, and conduct forensic analysis to mitigate risks. This role involves developing...

  • Product Specialist

    1 month ago


    Cleveland, United States Emerald Resource Group Full time

    Role: Blue Yonder Specialist Are you looking for a fulfilling and dynamic career where no day is the same? This role is open to both contract and W-2 Team Introduction We work with to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the supply to the...


  • Cleveland, United States Flexjet Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Aircraft Support Specialist is responsible for crew uniforms, maintaining the stock locker network, stocking, and purchasing of products for stock lockers. Working along the Technical Publications department shipping required documentation to aircraft domestically and internationally; procuring essential...


  • Cleveland, United States Lincoln Electric Holdings, Inc. Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing Product Manager, Manager, Senior, Product Development, Product Management, Automation Engineer, Technology


  • Cleveland, United States Dealer Tire Full time

    Who We Are We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million tires to date. We're a thriving company, and we're looking for driven...


  • Cleveland, United States Epicor Inc Full time

    Senior Product Developer The Senior Product Developer is responsible for designing, coding, testing and maintaining company products by participating in all phases of the development process. The Product Developer, Sr works with other areas of the business to provide recommendations and mentors other team members. What You Will Be Doing: Lead the design,...


  • Cleveland, United States Hantz Group Full time

    Job DescriptionJob Description Hantz Group Senior Tax Planning SpecialistHantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals. We are a Family Office that manages over $11B+ of assets, has 20+ offices and over 600 employees. We offer a multitude of services tailored to each...


  • Cleveland, United States Hantz Group Full time

    Job DescriptionJob Description Hantz Group Senior Tax Planning SpecialistHantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals. We are a Family Office that manages over $11B+ of assets, has 20+ offices and over 600 employees. We offer a multitude of services tailored to each...


  • Cleveland, United States City of Cleveland, Ohio Full time

    Under administrative direction, is responsible for assisting with duties related to completion of projects, programs, or initiatives for a City division or department. Serves as the specialist to the supervisor or manager of projects, programs or ini Support Specialist, Clinical, Support, Specialist, Public Health, High School, Healthcare

  • IT Support Specialist

    2 weeks ago


    Cleveland, United States College Now Greater Cleveland Full time

    Job DetailsJob Location 1500 W 3RD ST SUITE 125 - CLEVELAND, OH Position Type Full Time Description An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967. We do this by providing college and career access advising, financial aid counseling, and scholarship and retention...


  • Cleveland, United States Materion Full time

    At Materion, everyone is included, respected and offered opportunity to grow. Join us! The Customer Support Specialist will be the point of contact for current and potential customers. This position helps support the Performance Materials (PM) busine Support Specialist, Manufacturing, Support, Specialist, Account Manager, Customer, Business Services