Automation Analyst

Ozarks Electric, headquartered in Fayetteville, Arkansas with offices in Springdale, Arkansas; Stilwell, and Westville Oklahoma incorporated in 1938, is a member‑owned electric cooperative, serving more than 90,000 meters across nine counties in Northwest Arkansas and Northeast Oklahoma. Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a defined benefit pension plan, and a 401(k) plan with employer‑matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement. Job Qualifications Education Requires a high school diploma or equivalent; at least two years of college‑level computer science or business‑related coursework or equivalent technical training certification is preferred. Experience Education may be substituted with two years of experience in Consumer Information Systems, Systems Support, or related technical environment. Job Knowledge & Skills 1-3 years of experience in business analysis, process improvement or a related support role. Strong communication skills. Exposure to various project management methodologies. Major Job Tasks Assist with process discovery, documentation, and requirements gathering for automation projects. Support the development and configuration of automation solutions using a variety of platforms. Act as a liaison between the PMO, project teams, and other stakeholders. Communicate statuses and escalations as needed in addition to tracking action items. Help coordinate meetings, agendas, and action items related to automation project intake and delivery. Assist in monitoring bot performance issues and collaborating with the developer for resolution. Maintain a record of work and Help Desk activities related to automations and related backlog items. Assist with entry, scoring, and deployment of new features based on prioritization & business need. Assist in developing test plans for upgrades or new implementations. Coordinate with Enterprise Applications Analyst on subsequent testing, installation, and maintenance of new or modified software systems in QA and production environments. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities. The Automation Analyst may be required to perform any other duties assigned to fulfill the objectives of the Cooperative. External Relationships Vendors, Consultants, and Technology Companies Other Requirements Must be able to perform complicated research, analytical, and problem‑solving skills. Must be driven and proactive with strong attention to detail. Organization and time management skills are required. Must be able to give, receive, and analyze information, prepare written materials, and articulate goals and action plans. Requires ability to effectively present information, both orally and written. Requires the ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy. Physical Requirements Must be able to perform all activities listed in the job description with or without reasonable accommodation. Occasional lifting, up to 25 pounds, required. Normal vision and hearing required. The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Supervises NONE Ozarks Electric is an EOE/AA/W/M/VETERAN/Disability employer #J-18808-Ljbffr