Account Services Director, Marine

4 weeks ago

Louisiana, United States Arch Insurance Group Inc. Full time

Account Services Director, Marine Arch Insurance Group Inc. is seeking an Account Services Director, Marine to manage a portfolio of marine accounts, ensuring service delivery, compliance, and business growth. Responsibilities Direct and coordinate service delivery on assigned account portfolio and achieve targets with direct impact on stakeholder results. Serve as Key Point of Contact for internal business partners and other stakeholders involved in the account. Provide a differentiated customer service experience to servicing brokers through regular interactions. Handle complex tasks or escalated issues including account review and analysis, policy issuance, rating preparation, billing, audit questions, CRITs resolution, etc. Lead and support less experienced Underwriting Operations team members, including problem resolution, work distribution, training and quality assurance. Develop strong relationships with key partners such as Underwriters, Operations, Global Service Operations, IT, and others. Adhere to compliance and regulatory standards and maintain account files and documentation. Participate in projects as needed. Desired Skills / Experience Commercial Account Manager experience or prior relevant insurance industry experience (multi-line, admitted commercial P&C experience highly desired). Demonstrated expertise in Workers Compensation, Auto, General Liability, Property, Umbrella, Excess Liability. Strong customer service orientation with an ability to operationalize customer needs. Self‑motivated, action‑focused, and able to manage competing demands. Strong ability to develop and nurture relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.). Effective communication skills—written and verbal. Ability to work in a fast‑paced environment. Proficient in Microsoft Office Suite. Knowledge of Smartsheet, ImageRight, other insurance platforms desired (PolicyWriter, Policy Decisions, other insurance policy issuance platforms). Education 5+ years of experience working in commercial lines insurance. Bachelor’s degree (work experience may substitute for education requirement). Insurance certification/designation is a plus. Base Pay Range $71,900.00/yr - $97,100.00/yr Benefits Medical, dental, vision, and prescription drug coverage. Competitive 401(k) with generous matching. Paid time off beginning at 20 days per year; up to 12 paid company holidays per year and 2 paid days of Volunteer Time Off. Basic Life and AD&D Insurance, Short- and Long-Term Disability. Paid parental leave of up to 10 weeks. Student loan assistance and tuition reimbursement. Backup child and elder care. Comprehensive benefits package—with additional benefits details available upon request. Seniority Level Mid-Senior level Employment Type Full-time Job Function Sales and Business Development Industry Insurance Location Louisiana, United States Application Deadline For Colorado Applicants – November 07, 2025 #J-18808-Ljbffr

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