Velvet by Graham

Department: Retail             Reports To: Store Manager            Salary Range: DOE

Job Summary:

The stylist position is the face of Velvet and represents the brand in attitude and appearance by styling Velvet product on themselves and customers. They assist customers in their shopping experience and provide outstanding service to achieve personal sales goals while lightly assisting with operational tasks as needed by management. 

DUTIES:

Essential Duties and Responsibilities include the following:

• Sales, Service, and Merchandising Requirements (85%)
• Handle customer service issues as needed
• Greet each and every customer and courteously answer customer questions
• Discuss merchandise with customers and suggest items that fit into each customers’ unique style
• Monitor fitting rooms by attending to customer needs while being conscious of loss prevention
• Complete customer orders via phone and email including follow up on special requests and inter-store transfers
• Maintain the appearance standards of the sales floor area by keeping it stocked and organized
• Perform point of sales transactions
• Help when needed to replenish the sales floor or specific merchandising projects
• Maintain personal appearance in accordance with the Company dress code
• Other duties at the discretion of store management and/or the Company

• Operational Requirements (15%)
• Follow correct procedure for opening and closing store
• Maintain organization and neatness of the cash wrap and stockroom
• Assist with the daily cleaning of the entire store
• Respond to inter-company requests such as transfers and returns
• Utilize loss prevention procedures in order to minimize shrink
• Other duties at the discretion of store management and/or the Company

Qualifications and Other Requirements:

• Must be able to work 10 hours per week, including early mornings, evenings/nights, weekends, and/or holidays, as well as overtime as needed by management
• Previous retail selling experience required
• Demonstrated success in building KPI's and client retention
• High School graduate or equivalent
• Excellent verbal and written communication skills
• Excellent customer service and sales skills
• Able to work in a fast paced, team-oriented environment
• Experience with retail POS/inventory control computer systems
• Maintain positive team morale

Physical Demands/Working Conditions (Time spent standing, sitting, bending, lifting):

• Regularly required to stand, walk, talk, and hear
• Frequently required to use hand to finger, handle or feel objects, reach with hands and arms
• Regularly required to lift and/or move up to 25 pounds
• Visions requirements: close vision, distant vision, as well as ability to adjust and focus

Employment Type

Part-time