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Customer Support Representative

2 months ago

Lakewood, United States Astor & Sanders Full time
Description

Customer Support Representative


Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position based in the Lakewood, CO area.

Roles and Responsibilities:
  • Answer customer product questions, assist with orders, track returns, accept payments for online products
  • Document customer interactions in a tracking system
  • Handle fax, e-mail and phone inquiries
  • Track calls and service requests
  • Escalate problem calls to other service providers
  • Occasional warehouse product management support
  • Perform other tasks as assigned
Requirements
  • 6 months of customer interaction experience
  • Phone sales or support experience is preferred
  • Experience working in an office setting using fax, e-mail and phones preferred
  • Experience providing support to end users on web site navigation ideal
  • Excellent customer service and phone etiquette skills required
  • Excellent communications and interpersonal skills required
Benefits

Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

Some of our competitive benefits include:
  • Medical and dental coverage
  • 401k plan with employer contribution
  • Paid holiday, vacation, and sick leave
  • Metro-check program
  • Tuition reimbursement