Telephone Triage Nurse

Overview Delaware’s Largest Cancer Treatment Group- Medical Oncology Hematology Consultants, Newark · Middletown, DE We are a private practice comprised of 11 physicians and 10 APPs. Our mission is to provide quality cancer care to the patients in our local community. We are affiliated with the US Oncology Network, which is one of the nation’s largest networks of integrated, community-based oncology practices that are dedicated to advancing high‑quality, evidence‑based cancer care. Our board‑certified physicians in Hematology and Medical Oncology, Palliative Care Medicine, and breast surgery have trained and held faculty positions in nationally and internationally recognized academic centers. Our physicians have extensive experience in the diagnosis and treatment of malignant diseases and disorders of the blood and breast. Through our relationship with the US Oncology Network, we are able to offer a competitive salary and affordable benefits including but not limited to Medical, Dental, Vision, life insurance, 401K profit sharing, tuition reimbursement, and parental leave. Job Profile Summary A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Scope Under supervision or in collaboration with practice physicians, involved in the care of individuals, families and patient groups who are dealing with cancer or other related diagnosis. This care may be in clinic or virtually, via telemedicine. Responsibilities may include duties related to prevention, screening, patient care, management and research. May serve as direct caregiver, health care consultant, patient educator, administrator or researcher. Ensures compliance with OSHA and other regulatory standards and requirements. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities Addresses patient calls, portal messages and emails in a timely manner. Asks appropriate open‑ended questions as well as utilising computerized algorithms/pathways to assist in the assessment of patient’s symptoms and side effect management and documents interventions. Manages a wide range of symptoms. Assesses urgency of patient symptoms/side effects and addresses them appropriately. Aggressively manages symptoms to prevent unnecessary emergency department and hospital utilisation. If emergency care is needed collaborates with physicians via electronic communication, face to face or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols. Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms. Documents all conversations with patients to maintain a comprehensive medical record. Provides clear instructions and education to the patients via the telephone and other duties as assigned. Qualifications Education/Training: Graduate from an accredited program for professional nursing education, BSN preferred. RN state license and current registration with the State Board of Nursing in practising state. Current Basic Life Support (BLS) certification. Must maintain continuing education requirements. Business Experience: 3–5 years nursing experience including at least one year in oncology preferred. Specialised Knowledge/Skills: Oncology certification preferred. Working Conditions Environment (Office, warehouse, etc.) – Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood‑borne pathogens, carcinogenic drugs and other conditions common to a clinic environment. Physical Requirements Large percent of time performing computer‑based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently required to walk and talk or hear. The employee occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr