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Patient Service Representative @ Advanced Dental Care of Lakewood Ranch
1 month ago
Advanced Dental Care is currently hiring a full-time Dental Receptionist for our office located in Bradenton, Florida 34202 (Lakewood Ranch area). Our ideal candidate will have a minimum of 2+ years experience working in a dental office handling various insurance plans; processing payments; and reviewing posting audits. We pride ourselves on our warm and welcoming environment and our friendly patients. We are hopeful to find a positive and motivated team member who will thrive in our close-knit work environment. The hours are Mon - Fri 8:00-5:00.
Responsibilities:
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:
Dental office: 2 years (Required)
Knowledge of insurance plans (HMO/PPO)
Experience answering telephone
Must have exceptional customer service skills
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