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FT Kitchen Service Leader
1 month ago
Address:
USA-SC-Columbia-9003 Two Notch Rd
Store Code:
Store 02241 Deli (7231960)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Lead the kitchen element (hot bar, wing & soup bar, pizza & sandwich station) operations of the Deli/Bakery department and support the achievement of budgeted financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
•
Smiles and maintains an atmosphere of enthusiastic customer awareness with primary emphasis
on
fast,
easy,
flexible
and
friendly
customer
service
all
while
creating
a positive shopping experience for customers.
•
Role
model
outstanding,
friendly
customer
service
and
use
skills
and
knowledge
of department products to offer solutions that meet or exceed customers’ expectations.
•
Perform
total
department
functions
as
needed
to
meet
production
and
customer service guidelines.
•
Perform duties that ensure department appearance, quality, variety, workplace safety, and food safety are consistently maintained.
•
Assist in growing sales through effective merchandising strategies.
•
Is courteous and helpful to other associates.
•
Treat all co-workers with fairness, dignity, and respect.
•
Assist the Deli Mgr. in hiring, training and developing associates including supervising performance through planning, coaching and disciplinary efforts.
•
Supervise
performance of
all
duties
and
responsibilities
of
all
Deli/Bakery
associates as/when assigned by management or in the absence of management.
•
Controls
department
expenses
through
proper
ordering
and
care
for
supplies
and equipment.
•
Understand, observe and follow all company policies and established standard practices including food safety, workplace safety, and sanitation.
•
Ensure that department conditions involving appearance, quality, variety, safety, and food safety are consistently maintained at the highest level.
•
Observes
and
corrects
all
unsafe
conditions
that
could
cause
associate
or
customer accidents.
•
Maintain effective work schedules to meet production and customer service standards
as well as associates’ personal needs.
•
The lead will be required to work a rotational shift outside of their assigned area at least once a week at the discretion of the Deli/Bakery Manager and Deli Team Lead
•
Understand
and
use
company
tools
such
as;
financial
reports,
ACIS,
scheduling, productivity, ordering (CAO), and business information systems.
•
Maintain accurate records of production, shrink, sales, and inventory.
•
Receive, store, process and merchandise all products in accordance with established department guidelines.
•
Assist in communicating department and company policies to associates.
•
Performs all other duties as assigned.
QUALIFICATIONS
•
A high school graduate or equivalent preferred.
•
Deli, restaurant or food service experience helpful but not required.
•
Ability to lead and manage a team.
•
Strong understanding of store operations and merchandising techniques preferred.
•
Effective communication, customer service, and selling skills.
•
Strong interpersonal and organizational skills.
•
Ability and willingness to learn multiple tasks and technical requirements of the job.
•
Ability to multi task and prioritize in a fast paced environment.
•
Strong problem solving skills.
•
Must meet minimum age requirements.
•
Must
be
able
to
meet
the
physical
requirements
of
the
position,
with
or
without reasonable accommodations.
PHYSICAL REQUIREMENTS
•
Ability to use computers and other communication systems required to perform job functions.
•
Ability to use hand held computers for orders, mark downs, scan outs, and inventory.
•
Stand 100% of the time with occasional walking short distances.
•
Ability to push or pull up to 2000 pounds using a pallet jack or float.
•
Perform repetitive hand and arm motions.
•
Bend
and
lift
products
weighing
up
to
15
lbs.
continuously,
25
lbs.
frequently,
and approximately 100 lbs. on occasion.
•
Be
able
to
handle
a
variety
of
substances
associated
with
cleaning
and
packaging materials, and household cleaners.
•
Stand 100% of the time with frequently walking short distances.
•
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
•
Meet established volume activity standards for the position.
•
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
•
Have sufficient visual ability to check invoices, dates, and other written documents.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 368472_external_USA-SC-Columbia
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