Digital Care Services Specialist

3 weeks ago

Piscataway Township, United States Louis Vuitton Full time

Digital Care Services Specialist - 2nd Shift The Digital Care Services Specialist is responsible for servicing clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The role also requires achieving assigned objectives in the areas of productivity, and quality, while maintaining high operational standards and efficient use of key systems. ScheduleSunday (10:30 AM - 07:00 PM), Monday - Thursday (01:30 pm - 10:00 PM) Compensation$21.00 per hour, plus a $2.00 shift differential for hours worked. Key Responsibilities Perform accurate and complete product assessments related to repairs and quality to provide care information to clients. Assess all incoming repairs to determine if the product is repairable. Use the JD Edwards system to access technical data when repair instructions are not provided. Consistently meet all assigned goals in the areas of email and phone quality, and productivity. Handle a range of calls including payment collection, quotations, and customer service issues. Troubleshoot, analyze, and research all issues related to repairs. Maintain the highest degree of customer service by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on received shipments. Handle customer complaints in a timely manner with fairness and courtesy. Adhere to department and company policy and procedures. Stay up-to-date on all product, company, and departmental information and initiatives. Maintain effective utilization of all required systems. Document all calls and email correspondence to track types of customer inquiries. Participate in departmental trainings, initiatives, and improvement projects. Recommend process improvements. Perform other duties as assigned to meet business objectives and goals. Profile – Principal Skills, Knowledge, and Personal Attributes Ideally 3–5 years of customer service experience. GED certificate or high school diploma. Exceptional client‑centric mindset. Excellent verbal and written communication skills. Ability to learn quickly and maintain high performance in a fast‑paced environment. Excellent organizational and time‑management skills. Proactive, solution‑oriented, and detail‑oriented. Ability to work independently and as part of a team. Exceptional interpersonal skills. Ability to handle multiple tasks simultaneously. Self‑starter, minimal supervision. Punctuality and schedule flexibility (weekends may be required). Competencies Required Customer focus Integrity and trust Composure Priority setting Dealing with ambiguity Functional/technical skills Written communication Timely decision quality and problem solving Additional Information Louis Vuitton promotes initiatives aimed at supporting professional equality for everyone and provides a culture focused on inclusivity. Employees benefit from generous benefits, industry‑leading training, and career development opportunities both locally and globally. Reference: LVM30307 #J-18808-Ljbffr

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