Call Center Representative

2 weeks ago

Sumter, United States UnitedHealth Group Full time

Opportunities with Colonial Healthcare, part of the Optum family of businesses . Join our team and advance your career within a leading primary care and specialty medical practice that prides itself on family-focused, patient-centric care. With over 25 years of experience, offices across Sumter, Columbia, Camden, and Manning, SC, and a commitment to reducing wait times and integrating cutting-edge medical advancements, we offer a supportive environment where you can grow professionally. Our dedication to improving the quality of life for our patients through coordinated care and advanced diagnostic services is unwavering. Be part of a network that values Caring. Connecting. Growing together.

You will be responsible for answering incoming phone call from patients to make necessary changes to their appointments (schedule/reschedule/cancel). You will also be responsible for taking some calls from doctor offices and/or hospitals and appropriately reroute those to the correct department. The among of calls you will be taking will vary daily.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:30 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 220 BROAD ST., SUMTER, SC

We offer weeks of paid training. The hours during training will be 7:30 am to 5:30 pm, Monday - Friday.

Primary Responsibilities

  • Answer all phone calls. Schedule, reschedule or cancel patient appointments as needed.

  • Rescheduling all appointments any time a provider is out of the office

  • Transfer calls to nurse station or other specific locations as needed

  • Put in telephone encounters when a patient needs medication, lab results or to speak with a nurse or provider.

  • Call all patients who don’t show up for an appointment to attempt to get them back on the schedule.

  • Call all new patients prior to their appointment as a reminder.

  • Send letters to patients that we can’t successfully get on the phone.

  • Help mail letters to all patients of a provider who is leaving the practice

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma / GED OR equivalent work experience

  • Must be 18 years of age or older

  • 1+ years of customer service experience (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools

  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Ability to work any of our 8-hour shift schedules during our normal business hours Monday to Friday from 7:30am to 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 220 BROAD ST., SUMTER, SC

Preferred Qualifications:

  • Prior health care experience

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

  • Proficient conflict management skills to resolve issues in a stressful situation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO #RED

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