Service Desk Support Specialist II

6 days ago Be among the first 25 applicantsH2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.The Service Desk Support Specialist responsibilities will include:Answering phones and entering initial ticket informationHelping to resolve simple issuesProviding password resets and account unlocks as neededProviding basic troubleshooting and problem resolution for supported applicationsProviding ticket escalation to Tier 2 technical support techniciansTracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or trainingDevelop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end usersRequired Education:High School or equivalent diplomaRequired Qualifications:Five (5) years' IT related experienceThree (3) year's experience in Service Desk Tier 1 SupportCompTIA Security+ CEExperience with Remedy Helpdesk systemsDesired Qualifications:Experience with SharePoint Requests for Services (RFS) applicationClearance Qualifications:Must have a DoD Final Secret Security ClearanceQualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at H2 Performance Consulting by 2xGet notified about new Service Desk Specialist jobs in Washington, DC.IT Service Desk Specialist - SECRET clearance requiredWashington, DC $65,000.00-$80,000.00 1 month agoReston, VA $80,000.00-$128,000.00 2 weeks agoService Desk Analyst I (2+ years exp.)- Fairfax CountyService Desk Analyst II ( 2+ years exp.)- Fairfax CountyService Desk Technician (Monday-Friday 7am-4pm)Service Desk Technician (Monday-Friday 7am-4pm)IT Service Desk Specialist - TOP SECRET clearance requiredVienna, VA $65,000.00-$90,000.00 1 month agoIT Service Desk Specialist - SECRET clearance requiredArlington, VA $49,000.00-$50,000.00 2 weeks agoService Desk Technician (Associate-Level)Adelphi, MD $47,000.00-$57,000.00 4 days agoReston, VA $104,000.00-$166,000.00 2 weeks agoReston, VA $86,000.00-$138,000.00 2 weeks agoWashington, DC $51,000.00-$82,000.00 4 days agoAnnapolis Junction, MD $119,000.00-$141,000.00 6 days agoOperations Help Desk Specialist (Night Shift)Gaithersburg, MD $34,450.00-$62,275.00 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr