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Customer Service Representative

2 months ago

Buchanan, United States JP McHale Pest Management Full time
Job Description:

Customer Service Representative

Location: Buchanan, NY

Pay Range: Starting at $21 / hour (depending on experience)

JP McHale Pest Management LLC, an Anticimex Company,

A top professional pest control company Nationwide.

Qualifications
  • *Previous Call-Center experience strongly preferred.*
  • You're an upbeat, self-motivated person who loves helping people get the support and service they need.
  • Excellent communication skills
  • Ability to multitask in a fast-paced environment.
  • Exceptional customer service and phone skills
  • Strong attention to detail with problem-solving capabilities
  • Strong listening skills
  • Ability to achieve our target goal.
  • Proficient at typing & comfortable with computers
Most importantly, you must be reliable, take ownership of your role and responsibilities, and be someone the team can count on.

Responsibilities
  • Answer inbound customer calls in a fast-paced environment.
  • Empathize & understand customer's urgent need for service.
  • Create Tickets and Schedule the customer's appointment. ,
  • Answer customer questions and provide basic service information/
  • Communicate with customers via chat or email.
  • Participate in administrative tasks, communication, and coordination with internal departments.
  • Be prepared to complete other duties delegated on an as-needed basis.
  • No Pest Control Experience Needed- We will train you
Benefits- Enrollment Eligibility Begins the 1"1 Month Following the Date of Hire
  • Paid Holidays
  • Paid Sick Time & Vacation
  • Dental Insurance
  • Vision Insurance
  • Medical Insurance
  • 401 (k) matching
  • A team that's more like family