Product Support Specialist
3 weeks ago
Position Title: Product Support Specialist
Employment Type: Full-Time, Exempt
Degree: 4-Year Degree
Position Summary:
The primary role of this position is to provide first level support to Infovisa’s clients. This support includes but is not limited to troubleshooting a variety of systems or process related operational issues; training operational, administrative and investment staff on utilization and functionality of the software. The Product Support Specialist participates in regular testing of the products offered by Infovisa.
Essential Functions of Product Support Specialist:
Provide in-depth support to Infovisa clients by resolving incoming inquiries using various tools
Plan, coordinate and conduct training for new and existing Infovisa clients
Develop proficiency in products and services built and supported by Infovisa
Effectively explain system functionality and business processes to team members and clients.
Troubleshoot and research issues reported by customers in a timely manner using a variety of methods.
Assist with the upgrade of databases and delivery of our most recent release of software
Prepare user and internal documentation
Assist with quality assurance testing for all products offered by Infovisa
Preferred Talents of Product Support Specialist:
Relationship builder
Analytical thinking and problem solving
Exceptional organization skills and ability to work with deadlines
Independent with a team orientation
Self-directed and takes initiative
Qualifications of Product Support Specialist:
Three years professional work experience
Proficient knowledge of Trust Operations, Wealth Management or other investment related experience preferred
Proficient in Microsoft Office products
Ability and willingness to travel
Infovisa, Inc. is an Equal Opportunity Employer. We welcome all qualified candidates who can legally work in the United States. We are not able to sponsor applicants who require work visas.
About Infovisa
Infovisa is a leading provider of financial technology solutions delivered to forward-thinking trust, wealth management, and retirement professionals. Infovisa’s solutions empower its clients to acquire new customers, invest assets effectively, manage trust and investment portfolios efficiently, and flexibly report results to customers.
For more information about Infovisa, visit www.infovisa.com.
Do you require work visa sponsorship for employment? *
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