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Operations Manager

2 months ago

Agawam, United States Six Flags New England Full time

Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Essential Duties and Responsibilities:

  • Oversee all operational functions related to the safe and effective operation of Hurricane Harbor
  • Assist in the management of one or more additional operational departments as assigned
  • Ensure 100% compliance with all water park standard operating procedures
  • Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate
  • Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
  • Responsible for the creation and maintenance of the operating budget for the departments
  • Coordinate all off-season activities to include training, winterization, and pool cleaning functions
  • Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures
  • Ensure all Guest and Employee areas are clean and a standard of excellence is maintained
  • Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity
  • Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions
  • Develop and implement a business plan
  • Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
  • Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast
  • Responsible for interacting with Guests and resolving complaints and addressing concerns
  • Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines
  • Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards
  • Other duties as assigned by the Director of Operations

Skills and Qualifications:

  • Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification
  • Will be required to work nights, weekends, and some holidays
  • Must be able to demonstrate excellent written and oral communication
  • Superior front line customer service focus required
  • Must possess strong leadership, motivational, interpersonal and organizational skills
  • Strong work ethic with an attention to detail
  • Occasional travel for training, and assistance at sister properties may be required
  • Must be 18 years of age or older
  • Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
  • An AFO or CPO certification