General Manager

Join to apply for the General Manager - Hialeah/North Miami role at Pollo Tropical. Be a part of the Fiesta Come join The Pollo Nation You will need an email account to apply. If you do not currently have one, create Email Account. Password must contain 1 upper case letter, 1 number, and 1 special character. Overview Overseeing all aspects of daily operations, ensuring exceptional guest service, food safety, and sanitation standards. Lead the team in driving sales, meeting food, labor, and financial targets, and maintaining operational excellence. Responsible for developing and guiding 2–4 managers and/or team leaders, along with 25+ team members, while fostering a high-performance, positive work environment through strong leadership and communication. Qualities and Responsibilities Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service. Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements. Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets. Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability. Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts. Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency. Review applications, interview, hire, onboard, train, and develop current and future team members and managers. Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly. Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries. Make sound decisions under pressure and effectively manage unexpected challenges. Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment. Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting. Develop and implement strategies that enhance the guest experience and drive positive social reviews. Ensure cash management procedures are properly followed from handling to reconciliation and reporting. Performs other related duties as assigned in accordance with company policies and procedures. Education, Experience and Additional Skills Completion of high school or GED required. 5 years in the restaurant industry, 2 years as a General Manager or equivalent position. Computer program literacy such as internal websites, Outlook and HRIS systems. ServSafe Certification required. Good verbal and written communication skills in English required. Computer Skills Basic computer skills. Excel knowledge preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Temperature controlled restaurant. The noise level in the work environment is low to moderate. Equipment Used Computer, fax, calculator, copier, phone. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a current employee, please apply using the internal application process. Reach out to your manager for more information. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Restaurants #J-18808-Ljbffr