Resident Experience Manager

Resident Experience Manager - Girard/Troy Join to apply for the Resident Experience Manager - Girard/Troy role at Equity Residential At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. What You'll Be Doing As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections. Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience Maintaining high visibility by actively interacting with residents in common and amenity areas Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfactionManaging and reporting resident insurance policy information to ensure compliance with lease agreements What You'll Need To Thrive Residential or commercial property management, hospitality, or retail experience Customer service and sales experience High School diploma or equivalent Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location. Computer literacy and effective communication skills Knowledge of federal and state apartment housing laws Availability to work a flexible schedule, including weekends Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job Salary: $68,554 - $83,788 per year Employees are eligible for performance bonuses Bonus Qualifications Managerial Experience College degree or coursework How We Deliver A Winning Performance Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits We Care About Your Total Wellbeing Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing program here. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Referrals increase your chances of interviewing at Equity Residential by 2x #J-18808-Ljbffr