Inside Sales Manager

3 weeks ago


New York, United States Posh Textiles Inc Silk Crafts Inc Full time

Posh Textiles Inc /Silk Crafts Inc - Syosset, NY (Hybrid / Travel as needed) About Silk Crafts Inc. Silk Crafts supplies fabrics for the home furnishing market. We operate with fast quote turnaround, sample support, and time-sensitive shipments. The Inside Sales Manager will work across all our brands, ensuring a consistent customer experience while coordinating closely with the Logistics Manager so orders ship accurately and on time. Role Summary Lead the inside sales function (quotes, follow-up, order accuracy, team accountability) for all our brands, while partnering with the Logistics Manager to ensure correct shipping, proactive ETA communication, and clean resolution of exceptions. Work Arrangement (Hybrid / Travel) This role is based in Syosset, NY and may be hybrid with travel as needed. Work-from-home flexibility depends on workload and business needs. Key Responsibilities Own quote-to-order execution pipelines: inquiries, samples, quotes, follow-ups, and closing Ensure order entry accuracy (ship-to, quantities, item/style/color, notes, deadlines) before releasing to logistics Run a quick daily check-in with the Logistics Manager for: hot shipments, backorders/partials, and delivery issues Manage customer communication on ETAs, partial shipments, substitutions, and delays (logistics handles the carrier/warehouse actions) Maintain consistent pricing/quote standards, templates, and SOPs across all our brands Track key metrics: quote turnaround, open quote aging, conversion rate, order errors/reships What You Own vs. Coordinate Own: sales execution, customer follow-up cadence, order accuracy, customer updates, inside sales standards across all our brands Coordinate: shipment priorities + exceptions with Logistics Manager (claims/late/damage handled operationally by logistics; communicated by sales) Qualifications 3+ years in inside sales, sales operations, order management, or customer-facing account management Strong written and verbal communication skills Highly organized with strong attention to detail (addresses, quantities, ship methods, deadlines) Comfortable using ERP/CRM systems and shipping portals (training provided where needed) Able to manage multiple priorities in a fast-paced, deadline-driven environment Compensation & Benefits Salary: $60,000 + commission + benefits If you're ready for a unique sales opportunity to work with a pioneering company, please apply by sending your resume to [email protected] Company Name: Posh Textiles Inc / Silk Crafts Inc Contact Email: [email protected] City: New York State: NY Country: USA Job Title: Inside Sales Manager Job Type: Full-Time Must Manage Others: No Date Published: December 17, 2025


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