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Housekeeping Room Attendant

2 months ago

Delray Beach, United States Opal Grand Resort Full time
Job Description:

Responsible for the cleanliness and overall appearance of guest rooms and public areas

Summary:

The core job Duties & Responsibilities of a Room Attendant include but are not limited to:
  • Vacuuming and sweeping carpets and floors
  • Mopping floors as needed
  • Dusting, brushing, polishing and vacuuming furniture
  • Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents)
  • Changing linen and making beds
  • Cleaning showers, tubs, sinks and bathroom items
  • Removing used guest amenities and trash
  • Cleaning and organizing room balconies as needed
  • Replenishing guest amenities and supplies
  • Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance
  • Checking for damaged linens
  • Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor
  • Maintaining storage rooms and stocking carts
  • Emptying linen from housekeeping cart into laundry cart
  • Recording room status on work assignment sheet as completed
  • Preparing rooms for guest arrival and responding to special guest requests, such as service requests times and/or special instructions
  • Listening and responding to guests' requests or complaints
The Guest Service Expectations for a Room Attendant include but are not limited to:
  • Provide a proper greeting to the guest at their room, and announce yourself
  • Smile and greet the guests as you encounter them throughout your shift
  • Keep your assigned areas clean and stocked throughout your shift
  • Do not inconvenience the guests during your cleaning routines
  • Assist other departments as requested
  • Assist the guest whenever and however you can
  • Your uniform is clean and properly worn with your name tag
The Desired Qualifications of a Room Attendant position include:
  • Ability to complete assigned tasks without close supervision
  • Previous janitorial or cleaning services experience
  • Willingness to help out in all areas of the Rooms department
  • Ability to communicate to guests in English
  • Ability to understand and follow all safety related rules at all times while doing assigned tasks
  • Ability to handle the physical aspects of the job, long periods of standing, lifting up to 30lbs, bending, twisting, etc
Benefits:
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • 401(k)
  • Complimentary Meal for every shift worked
  • Hotel Discounts with OPL
  • Friends and Family Discount at Opal Grand
  • Short Term Disability
  • Discounts available for food + beverage and retail outlets

Must be able to work flexible schedule, including nights, weekends, and holidays

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