Membership Manager

1 month ago

Lawrenceville, United States US Fitness Full time

Summary Objective:

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:

  • Deliver the ultimate fitness experience to every member, every time
  • Recruit and retain new club members
  • Attain membership sales and revenue goals
  • Recruit, hire, mentor, discipline, and manage staff in any assigned department
  • Create and manage monthly or weekly schedule for assigned department
  • Implement all department standard operating procedures
  • Meet, greet, and work the floor during select times
  • Serve as Manager on Duty as assigned

Job Responsibilities:

  • Respond to membership inquiries and schedule appointments daily
  • Acquire point of sale referrals from every new member
  • Conduct tours for scheduled appointments and prospects
  • Complete all membership paperwork and daily reports in an accurate and timely manner
  • Generate leads through in-club marketing and businesses within the community
  • Send thank-you notes and guest passes to new members within 48 hours of joining
  • Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
  • Track leads, appointments, and prospect interests in appropriate systems
  • Market club to organizations and corporations
  • Serve as Manager on Duty as assigned
  • Attend all required meetings and trainings
  • Participate in continuing education to boost personal performance
  • Respond to all member questions or concerns within 48 hours
  • Coordinate staff meetings for assigned department on a regular basis
  • Communicate club activities and procedures to assigned department staff
  • Track all point-of-sale interactions with members for successful completion
  • Create employee schedules and track time and attendance of all employees within assigned department
  • Verify and approve department payroll bi-monthly for assigned department
  • Review and manage assigned department expenses and oversee budget compliance
  • Maintain personnel files for all assigned department staff
  • Track inventory, order and restock items, and optimize inventory systems
  • Promote sale of pro shop items, drinks, and supplements
  • Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the General Manager or Assistant General Manager as needed to appropriately manage and operate assigned department
  • Assist in day-to-day club operations as part of the management team
  • Understand and follow employee standards of conduct and ethics
  • Uphold club building, facilities, service, program, and emergency procedures
  • Assume other duties as assigned
  • Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

  • Excellent verbal and nonverbal communication skills
  • Excellent listening skills
  • Strong work ethic that includes punctuality, organization, and attention to detail
  • Ability to maintain a friendly, enthusiastic, and positive attitude
  • Outwardly facing professional appearance
  • Confidence and desire to create new relationships quickly
  • Ability to quickly acquire and apply new knowledge and skills
  • Willingness to work flexible hours
  • Demonstrated selling skills, including cross-selling and upselling
  • Ability to work with money
  • Ability to effectively enter and retrieve information from sales tracking systems
  • Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

  • High school diploma or GED
  • Two years of experience in sales preferred
  • CPR/AED Certification required

Job Classification & Compensation: Salaried, Non-Exempt.

Employee Benefits:

All US Fitness team members receive:

  • Complimentary Membership and Guest Privileges
  • Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
  • Discounts on Serenity Day Spa Services and all apparel
  • Employee Referral Gift
  • In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

  • Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
  • 401(k) Retirement Plan
  • Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Membership Service Representative II

    3 weeks ago

    Lawrenceville, United States YMCA Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Membership Service Representative II

    7 months ago

    Lawrenceville, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Front Desk Manager

    6 days ago

    Lawrenceville, Georgia, United States Crunch Fitness - CR Holdings Full time

    **Job Summary:**We are seeking a Front Desk Manager to join our team at Crunch Fitness - CR Holdings. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing memberships, and promoting sales growth.**Key Responsibilities:**Process membership sales and renewals, ensuring accurate data entry and...

  • Front Desk Receptionist

    7 days ago

    Lawrenceville, Georgia, United States Crunch Fitness - CR Holdings Full time

    We are seeking a highly skilled and energetic Front Desk Associate to join our team at Crunch Fitness - CR Holdings! As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing cash transactions, and promoting our services to members and guests.About the Job DescriptionThe estimated salary for this...

  • Full-Time Store Manager Trainee

    5 months ago

    LAWRENCEVILLE, United States Disability Solutions Full time

    As a Store Manager Trainee, you’ll train on all aspects of successfully running a store in preparation for running for your own store. You’ll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules and developing operational action plans while mentoring and developing the...

  • RN-Endo Nurse

    4 months ago

    Lawrenceville, United States United Digestive Full time

    GENERAL SUMMARY OF DUTIES: The Registered Nurse (RN) provides individualized and specialized nursing care to patients within the endoscopy center in accordance with physicians orders, recognized nursing techniques, legal aspects of current nurse practice in the State of Georgia and the Centers policies and procedures. Is responsible for planning, executing...

  • Endo Nurse, RN

    4 months ago

    Lawrenceville, United States United Digestive Full time

    Job DetailsJob Location Gwinnett Endoscopy Center - Lawrenceville, GA Position Type Full Time Education Level 2 Year Degree Travel Percentage As needed for business requirements. Job Category Endoscopy DescriptionGENERAL SUMMARY OF DUTIES: The Registered Nurse (RN) provides individualized and specialized nursing care to patients within the endoscopy center...

  • Customer Service Ambassador

    3 weeks ago

    Lawrenceville, Georgia, United States YMCA Metro Atlanta Full time

    The YMCA of Metro Atlanta is a leading non-profit organization dedicated to positively impacting lives and communities. We are seeking a highly skilled Member Service Representative II to join our team in the J.M. Tull Gwinnett Family YMCA location.Salary: $45,000 - $55,000 per yearAbout the RoleThis role requires an individual who can provide exceptional...

  • Physician - Primary Care Specialist | Family Medicine Opportunity

    3 weeks ago

    Lawrenceville, Georgia, United States Marathon Health Full time

    Transforming Healthcare Delivery with Marathon HealthWe are seeking an exceptional Primary Care Physician to join our team at Marathon Health in Lawrenceville, GA. As a primary care specialist, you will have the opportunity to provide patient-centered care to employees at assigned health centers through our Employer-Sponsored Direct Primary Care model.About...

  • Primary Care Physician

    3 weeks ago

    Lawrenceville, Georgia, United States Marathon Health Full time

    About Marathon HealthMarathon Health is a leading provider of advanced primary care in the United States, serving over 2.5 million patients through partnerships with approximately 630 employer and union-sponsored clients.We offer comprehensive services, including advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy...

  • CDL Delivery Driver

    6 days ago

    Lawrenceville, United States Coca-Cola Full time

    Division: Atlanta Department : Lawrenceville Large Store Distribution Work Schedule: 5 days Monday -Saturday 3am (1 day off alternating bi weekly) From $54,080 Annually Why you will love Coca-Cola UNITED? About us: * Privately owned and operated with 100+ years of historical strength and stability * Dedicated to supporting internal career growth...

  • CDL Delivery Driver

    6 days ago

    Lawrenceville, United States Coca-Cola Bottling Company of Kokomo Full time

    Division: Atlanta Department : Lawrenceville Large Store Distribution Work Schedule: 5 days Monday -Saturday 3am (1 day off alternating bi weekly) From $54,080 Annually Why you will love Coca-Cola UNITED? About us: * Privately owned and operated with 100+ years of historical strength and stability * Dedicated to supporting internal career growth...

  • Physician - Gainesville, GA

    4 weeks ago

    Lawrenceville, United States Marathon Health Full time

    Job Details Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health...

  • CDL Driver Merchandiser

    1 week ago

    Lawrenceville, United States Coca-Cola Full time

    Division: Atlanta Department : Lawrenceville FSOP Team 1 Work Schedule: Monday - Friday; 6am - until job is complete From $59,800 Annually Why you will love Coca-Cola UNITED? About us: * Privately owned and operated with 100+ years of historical strength and stability * Dedicated to supporting internal career growth through on job training, learning...

  • CDL Driver Merchandiser

    1 week ago

    Lawrenceville, United States Coca-Cola Bottling Company of Kokomo Full time

    Division: Atlanta Department : Lawrenceville FSOP Team 1 Work Schedule: Monday - Friday; 6am - until job is complete From $59,800 Annually Why you will love Coca-Cola UNITED? About us: * Privately owned and operated with 100+ years of historical strength and stability * Dedicated to supporting internal career growth through on job training, learning...

  • Physician - Gainesville, GA

    2 weeks ago

    Lawrenceville, United States Marathon Health Full time

    Job Details Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health...

  • Member Engagement Specialist

    2 weeks ago

    Lawrenceville, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • CDL Delivery Driver

    6 days ago

    Lawrenceville, United States Coca-Cola Bottling Company UNITED, Inc. Full time

    CDL Delivery Driver Date: Dec 19, 2024 Location: Lawrenceville, GA, US, 30046 #job-location.job-location-inline display: inline; Division: AtlantaDepartment : Lawrenceville Large Store DistributionWork Schedule: 5 days Monday -Saturday 3am (1 day off alternating bi weekly)From $54,080 AnnuallyWhy you will love Coca-Cola UNITED?About us: Privately owned and...

  • Member Service Hybrid Agent

    2 months ago

    Lawrenceville, United States Delta Community Credit Union Full time

    Position Ensure all your application information is up to date and in order before applying for this opportunity. Member Service Hybrid Agent (Sandy Springs) Job Code-5393 req5228 Sandy Springs (Hammond Dr) Full Time The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click...

  • Front Desk Associate

    2 weeks ago

    Lawrenceville, United States Crunch Fitness - CR Holdings Full time

    Front Desk Associate- Snellville Club​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity...