Senior Cloud Platform
1 month ago
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
This Senior Director will be responsible for the delivery of customer-facing digital applications, including web, mobile, cloud video, and connected TV platforms for Spectrum Networks and other internal business units. The ideal candidate has direct experience managing teams delivering these types of applications and brings significant technical experience with them. The role will be responsible for a full-stack technical team delivery, consisting of frontend and backend engineers, business analysts, and project managers. They will be responsible for operational aspects of the platform including the measurement and reporting of key quality metrics, designing of monitoring and self-healing systems, and the long-term technical enablement plans for each platform. The role will work closely with internal product and design teams to define and execute product roadmaps, ensuring proper architectures, security, performance considerations, and operational plans are in place to support the platforms on an ongoing basis.
HOW THE SENIOR DIRECTOR, DIGITAL PLATFORMS MAKES AN IMPACT
Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
Establish and measure performance targets for management of team.
Develop and drive an effective leadership team and support them with developing their direct reports to drive a high-performance culture.
Mentor and guide team members to help gain confidence and experience with communication, leadership and collaboration skills, enabling growth and advancement in their careers.
Review selections on bids for contracted projects and provide recommendations as necessary.
Lead and facilitate succession planning.
Responsible for the quality and performance of all software solutions created.
Develop and drive an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Accountable for aligning team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.
More than 10 years' experience leading complex projects
More than 7 years' team leadership (direct staff)
Bachelor's degree or equivalent real-world experience
Experience with customer-facing web, mobile, and connected TV applications
Experience with cloud video technologies, including packaging, transcoding, and distribution
Advanced customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to analyze and interpret data and synthesize recommendations
Travel Ability:
Travel as required
Office environment
Full time: 4 days in office, 1 day from home (if desired)
Related industry experience- Cable, Telecommunications, Software/Online Services
Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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