Grooming Supervisor

4 weeks ago

Conway, United States CM Resort, LLC Full time
SUMMARY

Enhance guest experience by ensuring snow is distributed on slopes in a manner that offers our guests the safest, most skiable, desirable, and fun terrain possible. Oversee the Grooming department including managing grooming staff, following all safety precautions, and working with the Snowsurfaces Manager to fulfill all grooming/terrain requests. As a customer-focused organization, a crucial part of each employee's job is to get and keep guests.

GENERAL ACCOUNTABILITIES:
  • Hires, motivates, evaluates, and directs staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensures that all employees receive the training, support, guidance, feedback, and resources necessary.
  • Directs the establishment of departmental standards, guidelines, and objectives and maintains other administrative processes such as budgeting and staffing to ensure proper planning, efficient operation of departments, and successful achievement of resort goals.
  • Monitors and evaluates operational projects to ensure the successful execution of activities and to improve the effectiveness of the areas of responsibility.
  • Represent the resort at industry-specific functions and local community as necessary to contribute operational expertise and value.
  • Maintains and enhances a guest-focused culture in all areas of responsibility.
  • Maintains schedules in compliance with regulations and authorities having jurisdiction; manages responsibilities in compliance with resort safety policies.
  • Maintains current status on legal issues and technological advances that impact the industry; maintains awareness of scope and progress of competition.
  • Effective communication skills with all levels of employees, guests, and all other outside contacts.
  • Ability to delegate responsibility, motivate, and lead direct reports to achieve goals and objectives.
  • Familiarity with state and federal environmental standards and OSHA regulations.
  • Understanding of corporate and resort-specific policies and procedures.

SUPERVISORY RESPONSIBILITIES

Supervises up to 14 employees in the Grooming department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Cranmore offers some of the best perks in the Valley, including:

- Winter 2024/25 Season Pass* for yourself (*Some restrictions may apply)

- 30% discount on Food & Beverage at the resort

- Complimentary ski/snowboard lessons and rental equipment for yourself

- Discounts on seasonal programs for dependent children

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