Chief Executive Officer

2 weeks ago


Enfield, United States MassMutual Full time

CLO – Credit Union


Springfield, MA - Hybrid (3 days in office per week)

As the Chief Lending Officer (CLO) of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. You will shape the lending vision, making data-driven decisions, assessing products, and recommending interest rate structures. Additionally, you will actively engage in open communication and collaboration with other executive team members and the board of directors.

The team is expected to work cross-functionally and collaboratively with other business units within the organization.




Develop, propose, gain acceptance for, and implement short- and long-term lending goals by product.


Develop and oversee lending policy and strategy; Provide leadership to lending and collections teams through weekly meetings, effective objective setting, delegation, and communication.


Conduct annual reviews of existing policies. Recommend creating and/or updating policies and objectives in accordance with evolving regulations, legal requirements, industry trends, and credit union historical data.


Forecast performance of lending products and monthly charge-offs.


Ensure sound services and working relationships with members, governmental bodies, key staff of important vendors, outside services, and the general public.


Present results regularly to executive management and the board of directors.


Ensure compliance with and implementation of approved policies, objectives, and applicable laws and regulations. Oversee instruction for all credit union personnel regarding policies, procedures, and updates, ensuring personnel have knowledge of all applicable lending and collecting aspects.



Bachelor’s degree in business or a related field


10+ years of experience interpreting lending policies and procedures, including State and Federal lending regulations in the areas of lending, collections, insurance, and related functions.


8+ years of experience originating and overseeing lending policies.



Must be able to communicate well with direct reports, credit union employees and members of the Board of Directors


Ability to define problems, collect data, establish facts, and draw valid conclusions.


Familiarity with credit union system terminology and acronyms.



Regular collaboration with the Executive Team


Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups


Access to learning content on Degreed and other informational platforms


Employment is contingent upon successfully passing a credit check.

#MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.


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