Fraud Case Manager

2 weeks ago


Charlotte, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING


Job Title: Fraud Case Manager


Location: Charlotte, NC (On-Site)
Duration: 4+ Months


Job Description:


As a member of the Service Delivery team, the Fraud case manager will leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to standards, processes and procedures.


This role involves managing a case load in a case management system (Pega), responding to internal and external inquiries via written correspondence, reviewing and dispositioning incoming affidavits for completion to route for further processing, and printing and mailing physical correspondence when required.


Desired qualifications:



• Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking, strong customer service experience with written communications, and prior experience in case load management.
• Previous experience with Hogan, OIB, and working cases in Pega is a plus.
• Experience working in an email production support environment-Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills-Ability to navigate multiple applications, systems, and document types
• Ability to grasp business issues quickly, recommend solutions, and drive for resolutions-Prior experience with Unclaimed Property Preferred
• Previous financial services experience will be a big plus-Basic banking knowledge along with critical independent thinking skills will be ideal
The top three qualities we are looking for are:


• Reading comprehension
• Research driven (but also efficient with conducting research)
• Case Management experience
The S3 Difference:


The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:



• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving



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