Housekeeping Room Attendant

4 weeks ago


Grand Rapids, United States Amway Grand Plaza Full time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.This is a full time position with 1st shift hours. Weekend availability is required.This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.SUMMARYThe room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.JOB REQUIREMENTSBend, stoop, stand, and walk long distances for the duration of the shiftBe able to lift at least 50lbsMust be reliable; willing to work weekends and holidaysMust be able to complete 12-16 vacant dirty room with-in 8 hour shift•12-16 showers•12-16 tubs•12-16 toilets•12-24 bedsAble to use different types of chemicalsRequires the ability to work independently and follow directions as assigned by supervisorsMust be able to complete standards according to established proceduresStrive to meet guest satisfaction by cleaning at a 96% cleanliness standardMust keep cart clear of unapproved items to avoid damageJOB FUNCTIONSClean all areas of the guest room as determined by the 47 step training outlineClean checkouts at a 36 minute per room paceClean stayovers at a 25 minute per room paceDeliver all guest requests within 15 minutesWork independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.Report maintenance issues in rooms to AYS and floor supervisorCommunicate effectively with floor supervisors and housemen on needs and progressPerform any other tasks as assigned by the floor supervisorEDUCATION and/or EXPERIENCEHigh school diploma or equivalent preferred, related experience is preferred.



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