Underwriting Manager

Job Description This role is responsible for driving optimal performance, quality, and customer service levels across the team and the direct oversight of Underwriting Team Players. Job Functions & Responsibilities Effectively lead a team of 10 or more Team Players remotely. Analyze performance to ensure PHH is meeting acceptable turnaround requirements and anticipate staffing constraints to meet objectives. Provide technical expertise and direction to team, serve as a critical point of escalation in all aspects of Underwriting. Effectively manage escalations within agreed upon timeframe. Develop innovative ideas to improve operations and procedures. Distribute information to team regarding company initiatives, investor updates, process changes, goals and performance. In accordance with goals, monitor performance metrics for the team and communicate trends. Maintain and review performance by Underwriter to identify performance‑related trends. Ensure all guidelines are consistently met by driving training and communication. Proactively interact with all departments as necessary. Participate in special projects for process improvements. Review and correct loan deficiencies identified by Investors or Quality Control. Interview and hire new underwriters as needed. Participate and present pertinent information to our third‑party vendors as applicable. Monitor performance metrics for the team and communicate trends and issues to Underwriting Director. Key Result Areas Set objectives & key results (KPIs) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase customer satisfaction levels. Promote and instill a high‑performing team culture, foster talent to improve and maintain retention levels, and support change‑management initiatives. Allocate resources and drive accountability to direct reports to ensure achievement of results. Qualifications High School diploma or equivalent required; Bachelor’s degree preferred. Underwriting Leadership experience. Experience with FHA/VA Underwriting preferred. Minimum 5 years underwriting experience required. Must demonstrate leadership potential/skills in current position. Excellent interpersonal skills required to provide guidance and direction to team players. Proven ability to be a self‑starter that can lead while working under pressure to meet deadlines in a constantly changing environment. Strong attention to detail and communication skills (verbal and written) required. Knowledge of Encompass preferred. Proficient in Microsoft suite. Must possess exceptional organizational and time‑management skills. Training / Licensing Requirements Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client‑specific background check requirements or Federal/State licensing requirements, if applicable. Must possess or obtain national (NMLS) and applicable state licenses. Compensation The salary range for this position is expected to be $105,000 – $115,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for an annual bonus based on performance and subject to the terms of the Company’s applicable plans. About Us Onity Group Inc. is a leading non‑bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry‑leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co‑Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr