General Manager

2 weeks ago

austin, United States Uptown Suites Full time

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Join our 1,400 (and growing) team members


Our Mission:

Make every guest's stay memorable with small gestures that make a big difference.


Our Vision:

To be the #1 choice for affordable extended stay living.


Position Summary:

We are currently seeking a General Manager at one of our hotel properties who will ensure that we are providing a high level of quality and guest satisfaction The General Manager is also responsible for the daily operations of an individual property and accountable for the financial performance, physical condition, and work atmosphere of the property. General Managers are charged with the primary duty of managing and operating their property so it provides a quiet, clean environment for both guests and employees. Come join our hardworking team with a diverse and inclusive culture Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities


Job Responsibilities

  • Recruit, interview, and hire all property staff
  • Training, development, and support of property staff
  • Responsible for office operations, including checking in and checking out guests, control of all money, and bookkeeping and payroll functions
  • Ensure and provide excellent guest service
  • Develop expertise in computer operating system
  • Identify and manage repair and maintenance issues
  • Identify capital expenditure needs and assist with the completion of capital expenditure projects
  • Identify and follow up on life/safety issues and inspection issues
  • Maximize financial performance through revenue management and pricing recommendations
  • Meet budgets through P&L analysis and effective cost and inventory control
  • Assists in the preparation of annual budgets
  • Monitor competitors for their market
  • Drive sales through local marketing
  • Develop and maintain positive relationships with all local governmental authorities
  • Assist in the recruitment and training of other General Managers


Skills/Experience/Education

  • A minimum of 3 years experience in management and supervisory experience is required.
  • A high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered.
  • Possess a valid driver’s license, current auto insurance, and a functioning automobile.
  • Ability to read, speak, write, and understand the English language to interact with guests, and staff, handle administrative duties, etc.
  • Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage, and labor costs, count and balance a cash bank, etc.
  • Possess general computer proficiency and possess a thorough knowledge of Front Office/Front Desk management
  • Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and upselling techniques to ensure the effective operation of the front office and related departments (examples include providing a high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
  • Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
  • Ability and flexibility to work long hours on a regular basis and as business conditions demand.
  • Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
  • Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
  • Salesmanship and knowledge of the local competitive landscape


Mental and Physical Demands

  • Indoor work with hard and carpeted surfaces.
  • Standing for eight (8) hour shifts.
  • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Exposure to extreme weather conditions, cold, and heat.
  • Extensive use of hands and fingers for manipulation of keyboard, and answering phone calls (100% of the time).
  • Use of a computer terminal, which requires extensive eye contact with a video display terminal.


Perks & Benefits

  • Easy-to-follow training programs & supportive team throughout the onboarding process
  • Health, dental, vision, life and disability insurance
  • 401k with company match
  • 3 weeks of PTO
  • Weekly Payroll
  • Career growth opportunities
  • Sundays off


Disclaimer: The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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