Director of Strategy and Performance Management

* Developing performance measures and Key Performance Indicators (KPIs), determining performance targets, evaluating results, and conducting benchmarking and comparative studies of progressive and innovative organizations.* Data analytics; designing and maintaining data associated with the delivery of regular reports and visualizations, including the design, maintenance, and updates to dashboards and other forms of communication.* Recommending and leading implementation of goals and objectives for performance management.* Defining timelines and project plans, coordinating stakeholder participation, supervising analytical and technical staff; managing vendors, contractors and other parties.* Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy-in.* Performing complex statistical and other mathematical analyses.* Making prudent, defensible and timely decisions.* Exercising judgment in determining materiality of evaluation/ assessment results; understanding the environment, demands, and consequences of evaluation/ assessment results and the impact of associated findings and reports.* Communicating clearly and concisely, both orally and in writing; ability to identify stakeholder sensitivities and adapt communications as necessary.* Ability to organize, structure and frame ideas, issues, and strategies in a clear, focused, and persuasive manner.* Ability to organize, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.* Establishing and maintaining effective working relationships with those contacted in the course of the work.* Planning, supervising and designing research and evaluation projects.* Writing clear and concise reports.* Supervising, organizing and reviewing the work of lower-level staff.* Coordinating and administering budget processes for assigned departments or divisions.* Interpreting, explaining and enforcing division/department policies and procedures.* Operating office equipment and supporting software, including word processing and spreadsheet applications.* **Strategic Planning:** Translating policy direction and public input into actionable strategies* **Organizational Performance Management & Decision Support:** Ability to use data to drive continuous improvement and accountability along with synthesizing complex data into actionable insights for leadership.* **Leadership and Motivation**: Provides clear direction and purpose, inspiring and mobilizing others towards common goals. Encourages excellence, drives significant contributions, and fosters business growth.* **Communication Skills**: Communicates effectively across various platforms, including speaking, writing, and listening, to share information and ideas clearly and effectively.* **Independent Execution**: Performs assignments independently, providing valuable support and resources to the department, customers, and the organization.* **Influence and Persuasion**: Effectively persuades and influences others to gain their support and encourage action, while also actively listening to and considering their opinions and feedback.* **Innovation & Problem-Solving:** Thinks creatively to resolve challenges and improve service delivery and comfortable navigating ambiguity in dynamic political environments.* Bachelor's Degree in Business Administration, Analytics, Economics, Finance, Planning Project Management or a related field* Five (5) years of experience in project management, performance measurement, public administration, transit operations and/or strategic communication that includes three (3) years supervisory, management, or project management experience involving coordinating and organizing the work of others.# **Our City, Our Mission**# When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all.As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us.We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement.
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