Director of Enterprise CRM

The University of Notre Dame is more than a workplace. We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world‑class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you The Enterprise Constituent Relationship Management (CRM) platform is a critical digital asset for orchestrating, tracking, and optimizing interactions across the institution. We are seeking a visionary Director of Enterprise CRM to lead the strategy, implementation, and optimization of this vital platform. Reporting to the Assistant Vice President for Enterprise Solutions and Delivery, you will lead a dedicated team, serving as the trusted advisor for leveraging CRM technology to drive data‑driven decisions and dramatically enhance engagement university‑wide. This is a highly complex role that demands independent action and strategic judgment to ensure our CRM solutions are secure, stable, scalable, and aligned with Notre Dame’s overarching mission. What You’ll Do Strategic Vision and Continuous Improvement – Drive the strategic vision and continuous improvement of the Enterprise CRM platform. This includes developing long‑term CRM roadmaps, implementation partner strategies, and IT strategic plans that integrate emerging technologies to anticipate and meet the University’s future needs for engagement and communication. Portfolio Management and Solution Delivery – Own and oversee the portfolio of CRM projects. You will rigorously manage scope, schedule, budget, and resources to ensure successful delivery. This includes providing expertise on CRM‑related reporting and ensuring all solutions are secure, stable, scalable, and meet the functional needs of the end‑users across campus. Strategic Partnerships and Community Engagement – Establish, cultivate, and sustain key strategic relationships with University leaders and IT teams. You will serve as the trusted CRM advisor, engaging with the broader higher education IT community to integrate industry best practices into our own enterprise strategy. People Leadership and Operational Oversight – Lead, manage, and develop the Enterprise CRM team personnel, including recruiting, coaching, mentoring, and retaining staff to build a high‑performing, professional team. Additionally, you will direct the essential technical and business operations for the CRM system, including oversight of vendor management, software licensing, and budget review. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems (MIS), or a related technical discipline, OR equivalent demonstrated experience in software development or platform engineering leadership. Progressive experience in Information Technology, with direct people‑management experience leading technical staff. Extensive knowledge of Enterprise CRM solutions and their application in complex, multi‑stakeholder environments. Proven experience in IT governance, strategic roadmapping, budget management, and successfully managing vendor relationships. Exceptional written and verbal communication skills, with the ability to influence and cultivate strategic relationships at the executive and operational levels. Ability to work in the United States, now or in the future, without visa sponsorship. Preferred Qualifications Master’s degree in a relevant field (e.g., Business Administration, Technology Management). Experience implementing or managing a CRM in a higher education environment, with familiarity across the full constituent lifecycle. Demonstrated ability to lead complex, cross‑functional IT strategic planning initiatives and portfolio management. Relevant CRM certifications (e.g., Salesforce Administrator, PMP, ITIL). Application Instructions: Please include a cover letter with your application for full consideration. Application Deadline to Apply (subject to change): end of day Sunday, November 30th. Please note: This position follows a Hybrid work model (1‑2 days remote). #J-18808-Ljbffr