Regional Manager Patient Access
1 week ago
The Regional Manager Patient Access oversees the patient access operations across multiple facilities within the healthcare system. Ensures the efficient and effective functioning of patient access services, including registration, insurance verification, patient liability collections and customer service. Works closely with departmental leaders, staff members, and other stakeholders to uphold high standards of quality, compliance, and patient satisfaction. Monitors key performance metrics to ensure goals are achieved.
The Regional Manager will also do the following:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Provides strategic direction and leadership to the patient access teams within assigned region.
- Recruits, trains, mentors, and supervises departmental leadership staff, fostering a culture of excellence, accountability, and teamwork.
- Oversees all aspects of patient access services, including registration, insurance verification, patient liability collections and customer service.
- Monitors key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed. Collaborates with IT and other departments to leverage technology solutions for streamlining processes and enhancing efficiency.
- Champions a patient-centered approach to care, prioritizing empathy, respect, and responsiveness in all patient interactions.
- Appraises staff performance, addresses complaints and resolves issues.
- Implements initiatives to improve access to care, reduce wait times, and streamline the registration process for patients and their families.
- Serves as a liaison between patient access teams and other departments, facilitating communication and collaboration to achieve organizational goals.
- Conducts regular audits and reviews to assess the accuracy and completeness of patient registration and financial data, implementing measures to address any deficiencies.
- Develops and implements policies, procedures, and performance standards to optimize departmental operations and ensure compliance with regulatory requirements.
Qualifications
Education:
Bachelor's degree in healthcare administration, business administration, or a related field. In lieu of degree, minimum 11 years experience managing staff in patient access, physician practice management, revenue cycle management or healthcare administration. Master's degree and HFMA Certifications preferred.
Experience:
Minimum of 7 years of progressive leadership experience in patient access, physician practice management, revenue cycle management, or healthcare administration.
In-depth Knowledge of healthcare regulations, billing practices, and insurance requirements.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner. Proficient in data analysis.
Strong leadership skills with the ability to inspire and motivate a diverse team of professionals.
Requires the use of problem solving and decision-making skills in a variety of complex situations.
Excellent written and oral communication and interpersonal skills.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
-
Regional Director Patient Access
4 weeks ago
Camden, New Jersey, United States Jefferson Health Full timeJob Title: Regional Manager Patient AccessAt Jefferson Health, we are seeking a highly skilled and experienced Regional Manager Patient Access to oversee the patient access operations across multiple facilities within our healthcare system.Key Responsibilities:Ensure the efficient and effective functioning of patient access services, including registration,...
-
Patient Access Coordinator
3 weeks ago
Camden, New Jersey, United States Cooper University Health Care Full timeAbout UsAt Cooper University Health Care, we strive to provide exceptional healthcare services by fostering a team of dedicated professionals who continuously seek innovative solutions and access to cutting-edge facilities, equipment, and research protocols.We offer a comprehensive benefits package, competitive compensation, and opportunities for...
-
Lead Patient Access Specialist
3 weeks ago
Camden, New Jersey, United States Cooper University Health Care Full timeJob Summary Cooper University Health Care is seeking a highly skilled Lead Patient Access Specialist to join our team. As a key member of our patient access team, you will be responsible for ensuring seamless patient registration and scheduling processes, while providing exceptional customer service to our patients and families. Key ResponsibilitiesLead and...
-
Patient Access Coordinator
3 weeks ago
Camden, Tennessee, United States West Tennessee Healthcare Full timeJob Summary: We are seeking a skilled Patient Access Representative to join our team at West Tennessee Healthcare. As a Patient Access Representative, you will be responsible for completing the financial clearance process and creating a positive first impression for our patients and families. This role requires strong communication skills, attention to...
-
Patient Access Representative
3 weeks ago
Camden, New Jersey, United States Jefferson Health Full timeAt Jefferson Health, we are seeking a skilled Patient Access Representative to join our team. As a key member of our patient access team, you will play a vital role in ensuring that our patients receive exceptional care from the moment they arrive at our facilities.Key Responsibilities:Customer Service: Provide clear and respectful communication to patients,...
-
Patient Access Navigator III PRN
3 weeks ago
Camden, New Jersey, United States Cooper University Hospital Full timeAbout Us:At Cooper University Health Care, our commitment to providing extraordinary healthcare begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees by providing...
-
Patient Access Service Specialist
3 weeks ago
Camden, United States Cooper University Health Care Full timeThis position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support Patient Access, Specialist, Customer Service, Patient, Service, Healthcare
-
Patient Access Representative
2 months ago
Camden, United States Jefferson Health Full timeUnder the supervision of the Registration Supervisor, and Team Lead, the Patient Access Representative/Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during...
-
Patient Access Representative I
4 weeks ago
Camden, United States West Tennessee Healthcare Full timeCategory:Admin SupportCity:CamdenState:TennesseeShift:Other Shift (United States of America)Job Description Summary:This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH's services to patients and families and other external customers. The PAS Representative must be...
-
Patient Access Representative
3 months ago
Camden, United States Jefferson Health Full timePRIMARY FUNCTION: Under the supervision of the Registration Supervisor, and Team Lead, the Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during...
-
Patient Access Representative I
4 weeks ago
Camden, United States West Tennessee Healthcare Full timeCategory: Admin Support City: Camden State: Tennessee Shift: Other Shift (United States of America) Job Description Summary: This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH's services to patients and families and other external customers. The PAS...
-
Patient Access Representative
2 months ago
Camden, United States Jefferson Health Full timeUnder the supervision of the Registration Supervisor, and Team Lead, the Patient Access Representative/Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during...
-
Regional Distribution Manager
3 weeks ago
Camden, New Jersey, United States Subaru Full timeJob SummaryAs a Regional Distribution Manager at Subaru, you will be responsible for ensuring the smooth flow of vehicles and port-installed accessories into the region. You will serve as the primary contact for the production planning group, allocation system, vehicle traffic, and shipping issues.Key ResponsibilitiesManage the distribution of vehicles and...
-
Manager Access Business Services
4 months ago
Camden, United States Cooper University Health Care. Full timeAbout Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by...
-
Patient Access Service Specialist
2 days ago
Camden, United States Cooper University Health Care Full timeThis position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support Patient Access, Specialist, Customer Service, Patient, Per Diem, Service, Healthcare
-
Regional Property Manager
4 weeks ago
Camden, New Jersey, United States MMS Group Full timeJob Opportunity: Regional Property ManagerMMS Group is seeking an experienced Regional Property Manager to oversee the operation of a portfolio of properties. As a key member of our corporate office team, you will be responsible for monitoring fiscal and occupancy status, preparing reports, and recommending changes to promote efficiency.Key...
-
Access Interviewer
3 weeks ago
Camden, New Jersey, United States Osborn Family Health Center Full timeJob SummaryThe Access Interviewer is responsible for managing the front desk operations, ensuring a smooth and efficient experience for patients. This includes scheduling and confirming appointments, verifying insurance, and maintaining accurate patient records.Key Responsibilities:Provide exceptional customer service to patients and their families.Schedule...
-
Patient Care Tech
4 weeks ago
Camden, United States Jefferson Health Full timeJoin the mission of Improving Lives as a Patient Care Tech at Jefferson Health. With more than 42,000 employees, we're the second largest employer in Philadelphia and the largest health system in the Philadelphia region. And our work to improve lives is never done. Patient Care Tech are responsible for the following: Performs assigned nursing procedures for...
-
Interventional Radiology Technologist
4 weeks ago
Camden, New Jersey, United States Access Healthcare Full timeJob Opportunity: Interventional Radiology TechnologistAccess Healthcare is seeking a skilled Interventional Radiology Technologist to join our team for a 13-week contract in Camden, New Jersey.Key Responsibilities:Specialize in interventional radiology proceduresWork collaboratively with healthcare professionals to provide high-quality patient careOperate...
-
Travel Nurse RN Position
4 weeks ago
Camden, New Jersey, United States Access Healthcare Full timeTravel Nursing Opportunity with Access HealthcareAccess Healthcare is a leading provider of travel nursing services, offering a unique and rewarding experience for healthcare professionals. We are currently seeking a skilled Registered Nurse (RN) to join our team as a Float Nurse.Key Responsibilities:Provide high-quality patient care in a dynamic and...
