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Customer Solution Architect
2 days ago
divh2Customer Solution Architect (CSA)/h2pAt Teradata, we believe that people thrive when empowered with better information. Thats why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customersand our customers customersto make better, more confident decisions. The worlds top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise./ppThe Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression.
The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression./ph3Customer Advocacy and Relationship Leadership/h3ulliEstablish and maintain trusted relationships across customer organizations from technical leads to executive sponsors./liliAct as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health./liliRelay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses./liliDemonstrate value realization of Teradata solutions through ongoing customer engagement and success planning./li/ulh3Adoption and Innovation/h3ulliChampion adoption by highlighting Teradatas technical differentiators and underutilized capabilities./liliEducate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops./liliDevelop and deliver reusable technical collateral, POVs, and hands-on engagements (e.g., VHOEs) tailored to customer needs./liliCollaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies./li/ulh3Technical Opportunity Progression/h3ulliLead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR./liliCreate and maintain a Technical Vision for Success specific to each account, mapping current-state and future-state architectures./liliSecure entitlements, validate platform readiness, and align cloud provisioning (e.g., SITEIDs, VPC, network requirements)./liliSupport quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer./liliExecute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression./li/ulh3Technical Influence and Execution/h3ulliDevelop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility./liliInfluence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints./liliAlign technical execution with account team strategy and customer success goals, ensuring long-term platform expansion./liliRemain continuously educated on Teradatas full portfolio and adjacent technologies to guide complex customer conversations./li/ulpPartner with Account Executives and the broader account team on strategy, planning, and opportunity development. Engage directly with customer stakeholders ranging from DBAs and data architects to analytics leaders and CIO-level executives.
Collaborate with Consulting Services on solution design and strategic engagements. Work with Customer Services teams to ensure solution alignment and ongoing customer success. Coordinate with Global Sales Support, Pricing, and Finance to shape offers and proposals. Interface with internal Teradata product and technical SMEs to bring specialized expertise into customer engagements.
Support collaboration across sales, technical, and delivery teams to drive adoption of Teradata solutions./ppPossess a keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends.
Experience
in promoting analytic solutions for large enterprises in either a pre-sales or delivery role. Must have experience with Cloud technologies such as AWS, Azure and Google Cloud. Must have knowledge of the competitive landscape and an understanding of Teradatas differentiators. Demonstrate ability to understand customers needs and provide thought leadership to influence and build trust at multiple levels.
Possess the ability to multi-task and manage competing priorities across multiple customers. Demonstrate excellent organizational and people skills. Have a degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline./ppExcellent verbal and written communication skills. Possess strong analytical and problem-solving skills.
A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders./p/div
