Expedition Travel Specialist

A bit about the role As a passionate, experienced expedition travel specialist, you will be at the forefront of customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime. Job Description You will embark on a 6-week orientation program to learn about our incredible guest experience, that changes the way they see the world while also experiencing our product firsthand as part of our familiarization trip program. We take curious travelers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to remote landing sites across the Arctic, Antarctic, and Galapagos, and truly engage with and sustain remote communities. Skills & Requirements About you: You are a passionate, experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service, to both our B2B and B2C customers, seeking an unforgettable life-changing experience, converting, and retaining them throughout their guest lifecycle. Key Responsibilities As a passionate guest advocate, you will maintain regular contact with customers/guests and Travel Advisors throughout to ensure total satisfaction, on both inbound and outbound calls and emails.As a highly effective salesperson, you have demonstrable, effective sales consulting techniques to understand customer needs, effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.Passionate about continuous improvement, you will continuously monitor and communicate guest feedback, and proactively improve processes and documentation in collaboration with global colleagues. You will also identify, escalation, and resolve any client complaints quickly and efficiently.As a passionate explorer, you will offer expert advice and personal recommendations on enhancements to guest experience, whether through suite experiences, upgrade packages, excursions, or pre- and post- trips.As an accountable colleague to all ship and shore operations and quality measurement, you will enter, update, and document all customer information into the customer relationship & management (CRM) and booking systems, according to standard operating procedures .Employs sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.Follow up on available leads in Salesforce and ultimately close all potential sales opportunities.Build and maintain strong client relationships (new and existing), mine for sales leads, develop and maintain a network of clients (both B2B and B2C).Drive for results/action oriented-able to target and achieve results, show energy and react to opportunity. Requirements Excellent communication skills in English, must be able to speak and write.You are a passionate explorer, with an unquenchable enthusiasm for travel and delivering unforgettable experiences to travellers.An experienced travel consultant professional with proven previous customer service experience in a sales environment and/or travel/cruise industry along with experience of working with KPI’s and towards sales targets.Good numeracy to understand a guest’s budget constraints, company policies and cost drivers, and commercial levers.Learning Agility: You learn fast, adapt to changes and different styles, and proactively seek to continuously update your knowledge of HXs’ experiences, products and services and seek feedback on your own interactions and performance.You thrive under pressure and maintain a professional composure, exercise good listening skills even with challenging customers.Possess drive and energy to reach and exceed specified sales goals.Highly motivated, high-customer centric believe, and proven collaborative interpersonal skills to work effectively in a team-based environment.Have a “can do” solution mindset and are able to problem solve efficiently across functions to provide an excellent guest experience.You have demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.Experience of flight GDS systems is a highly desirable plus, but not required.Passionate about customer care, you are willing to be available for crisis training and on-call support if/when required.You will be passionate to live and breathe our HX Spirit and values. Work Environment This is a remote position and may require some travel. Candidate must reside and be eligible to work in United States. Benefits Salary for this is a non-exempt position $25-27 per hour USD/CAD plus uncapped Sales Incentive Plan. HX expedition provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more Great Place to Work Passionate Explorers - We are proud of our history and are driven to create more.‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.Genuine Interactions - We want all people to be their true selves.Humble Leadership - We have a short distance between leaders and teams. About The Company Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel. For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with. We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents. Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way. As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the‑art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC. One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator. Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels. Hybrid Explorer shipsHX Expedition has two hybrid‑electric powered expedition cruise ships that offer a 20% reduction of fuel consumption. Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean‑ups, which results in several metric tonnes of trash every year being removed. HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr