BILINGUAL Claims Research

2 weeks ago


Myrtle Point, United States Humana Full time

Employer Industry: Healthcare Insurance Services Why consider this job opportunity: Salary up to $52,300 per year Opportunity for career advancement and growth within the organization Work remotely with flexible scheduling options Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan Supportive and engaging work environment focused on associate well-being Extensive training and professional development opportunities available What to Expect (Job Responsibilities): Manage inbound calls to address customer inquiries and resolve claims-related issues Document interactions and take appropriate actions based on customer needs Escalate unresolved inquiries to the appropriate department for further assistance Interpret and apply departmental policies to guide decision-making Work independently with minimal supervision while prioritizing tasks effectively What is Required (Qualifications): Bilingual (Spanish/English) At least 1 year of call center or telephonic customer service experience within the past 5 years Previous healthcare-related experience or education Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams) Strong technical skills to navigate multiple software systems How to Stand Out (Preferred Qualifications): Bachelor's Degree Prior claims processing experience Experience with financial recovery and overpayments Familiarity with Mentor software and CRM systems Knowledge of PrePay or Post Pay processes #J-18808-Ljbffr



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