Breakfast Attendant

3 months ago


Bothell, United States Carlson Rezidor Hotel Group Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the Breakfast Attendant is to prepare and provide the breakfast menu items to brand standards and maintain a clean and comfortable eating area while greeting guests and answering questions in a friendly and welcoming manner. Pay Rate: $19.00 Provides food and beverage service to guests in the breakfast room Sets up breakfast at scheduled time Prepares food and beverage to brand standard breakfast program guidelines Ensure breakfast items are replenished and available to guests during breakfast hours according to standards Maintain cleanliness of entire breakfast area and kitchen, including equipment, during and after breakfast hours Inventory breakfast items regularly and help unload weekly food order. Clears tables during the breakfast experience using proper methods for removing dishes, glassware and silverware in a timely manner Cleans tables, chairs and floor area Assists service team as necessary to meet and exceed the guests' expectations Adheres to hotel and brand safety and security procedures in addition to local, county and/or city health department standards Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest. Requirement/Skills Experience in a foodservice environment preferred Excellent customer service skills Strong attention to detail Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Ability to work a flexible schedule including holidays and weekends Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally Able to set up and take down tables, chairs, stages and other banquet meeting fixtures Ability to stand for extended periods of time, constantly Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality b