Talent Pool for Future Openings

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. We’re always looking for talented professionals. Please note: This is not an immediate opening. This listing is to gather a pool of candidates for future openings. By applying, you are being considered for future roles as they become available. If we find a match for our future hiring needs, we will reach out to you directly. We will keep your information on file and contact you should an opportunity arise. As operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation for Saviynt's Federal practice to defense and civilian customers. Requirements Resolve technical issues through debugging, research, and investigation Provide support for the system within agreed service levels Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area Provide technical oversight on P1/SEV1 incidents Provide ongoing communication of ticket status per SLA Attend customer-facing status calls daily/weekly, when appropriate Train, mentor, and host workshops for engineers on emerging technology, processes, or level up new hires Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation Help with operations after go-live, ensuring SLAs are adhered to and met Work closely with business, Engineering, Infrastructure/DevOps, and Security teams on activities related to supporting the IAM service offerings Follow approved life cycle methodologies Create knowledge documentation for testing, troubleshooting, mitigation, and resolution Qualifications U.S. Citizenship: Applicants must be United States citizens. Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field 4-5 years of customer-facing Technical Support (in FedRAMP environment preferred) OR 3-4 years of industry experience in the administration of Identity Management and Governance products in design, development, customization, configuration, and deployment 1-2 years as a technical lead and mentor or trainer Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc Experience with log analysis using tools such as Observe, Splunk, Loggly, etc Understanding of SLAs and the importance of meeting SLAs Ability to provide 24/7 on-call support as an SME (on a rotational basis) Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline Ability to excel in a team-oriented, project-based work environment Strong critical thinking skills, and the ability to think on your feet, adapt and overcomeStrong interpersonal and business communication skills Must be able to thrive in a fast-paced, high-energy environment Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman Experience with cloud platforms (AWS, Azure) and use of Elasticsearch Experience in Unix Shell/Perl scripting Knowledge of Microservices (Kubernetes or Spring Cloud) Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similar The candidate must Meet US persons on US soil requirements Undergo full background investigation/screening Undergo IAL3 requirements (Identity proofing to include I-9 document verification, biometric collection, and mailing address confirmation) Benefits Flexible work arrangements Medical, Dental, Vision, and Life Insurance 401K Unlimited Vacation Sick pay Daily catered lunches and healthy snacks at offices Team Socials Salary & Compensation We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 to $130,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Security & Privacy Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as:Data Classification, Retention & Handling PolicyIncident Response Policy/ProceduresBusiness Continuity/Disaster Recovery Policy/ProceduresMobile Device PolicyAccount Management PolicyAccess Control PolicyPersonnel Security PolicyPrivacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr