Casual Field Services Agent

2 weeks ago

Coppell, United States DHL Express Full time

What makes DHL great? Our People We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
 
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today… 

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

  • Provides customer service, sales and operational support for the Service Center
  • Answers phone and greets visitors
  • Resolves billing problems in relation to the Service Center
  • Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
  • Communicates with Sales/Service to resolve customer problems
  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
  • Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
  • May process or prepare import/export documentation and assist in the customs clearance process in some markets

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