Customer Success Manager

Customer Success Manager – LSEG Join to apply for the Customer Success Manager role at LSEG. Position Summary Customer Success Manager (CSM) connects our most strategic clients to LSEG’s portfolio of Risk Solutions. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship. The Specialist will maintain a portfolio of mid tier client partnerships focused in the screening and due diligence space as well as work closely with the CSM Director to elevate the customer experience. The role is comprised of relationship management, education, deep functional expertise and leading standard processes for customer success. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in client relationships. By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth. Role Responsibilities Clearly define business outcomes and build a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them. Demonstrate and educate customers on content and technology in a manner that is tailored to their specific use‑case. Supervise usage data, health gauges and growth opportunities in order to build relevant insights and strategically pivot when vital. Timely engage Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross‑sell) are generated through adoption engagements. Ensure customers derive maximum value from their investment, analyze all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth. Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption. Qualifications and Skills 5+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance. Execution focused with strong performance record, proactive, and positive. Excellent communication and presentation skills with ability to flex style depending on audience (C‑Level / Leadership / Team), with success influencing other teams. Benefits & Culture LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. We value innovation, quality and continuous improvement and support a diverse workforce of 25,000 people across 65 countries. We are proud to be an equal‑opportunity employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting, and Financial Services #J-18808-Ljbffr