Operations Supervisor

Reports To: General ManagerLocation: Santa Barbara, CAJob Type: Full-time, Non-ExemptSchedule: 4 Days a week within Monday through Thursday, 9 am to 5:30 pmFounded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet.  Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We are currently looking for a dedicated Operations Supervisor to join our team The Operations Supervisor reports directly to the General Manager and is responsible for managing and overseeing all aspects of field operations for the Santa Barbara BCycle system. This role directly manages Lead Technicians, Technicians, and Mechanics to ensure smooth day-to-day operations, system reliability, and high-quality service delivery. The Operations Supervisor ensures that bikes, stations, and batteries are maintained and balanced to meet service level expectations. They oversee service vehicle fleets, staff scheduling, hiring, training, and performance management. They also support the General Manager with special projects, including new site selection, station installation, removal, and relocation. A few of the benefits we offer:Competitive compensation package  Affordable medical, dental, and vision insurance options  401k with up to 4% employer match  3 weeks PTO + 1-week sick time off per year 4-Day WorkweekPaid parental leaveEssential Duties and Responsibilities:Manage, coach, and motivate a strong, cohesive team of Lead Technicians, Technicians, and Mechanics to maintain safety standards and meet operational goals.Ensure frequent and clear communication between field staff, the General Manager, and other stakeholders.Lead daily operations, including bike and station maintenance, battery swaps, and system balancing.Oversee scheduling, attendance, and time-off requests; cover shifts when necessary.Hire, train, and develop field staff; provide recognition, feedback, and performance improvement measures.Conduct regular performance reviews for direct reports.Maintain a working knowledge of overall system operations, IT updates, and field procedures.Manage and ensure proper use of service vehicles and equipment, including the introduction and integration of new tools such as e-cargo bikes.Monitor and analyze operational metrics to identify inefficiencies, service failures, or safety issues; develop and implement corrective action plans.Develop and maintain Standard Operating Procedures (SOPs) and Job Safety Analyses (JSAs); ensure all staff are properly trained.Provide reports and updates to the General Manager on operational performance, trends, and project outcomes.Additional Responsibilities Support the General Manager with ad-hoc projects, including but not limited to:Site selection for new stationsStation installation, removal, and relocationSpecial events and marketing/operations coordinationCoordinate with third-party partners for asset recovery, field support, and related reporting.Operate company vehicles, as needed.Perform Technician or Mechanic duties, as needed, to ensure system integrity.Support corporate Equal Employment Opportunity (EEO) goals and objectives.Other duties as assigned.Education and/or Work Experience Requirements: Valid driver license and clean driving record. System-oriented; demonstrated effectiveness on development and follow through of Standard Operating Procedures (SOPs).Data-Driven, with the ability to optimize information from various software platforms.Strong management, human relations and communication skills should always be demonstrated.Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Leadership skills experience inspiring and motivating employees to successfully achieve operational goals.Interpersonal skills maintain confidentiality; remain open to others' ideas; demonstrate willingness to try new things.Must be a team player with a positive attitude.Technical and mechanical aptitude.Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require bending, stooping, and twisting throughout the dayMay require the ability to regularly lift objects up to 50+ lbs and carry objects of this weight for distances up to 150 feetMay requires the ability to perform work while standing for prolonged periods of time.  May require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions. Comfortable with occasional working days consisting of driving, stopping and working in busy outdoor urban environments. This is a full-time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer M/F/V/D Compensation details: 37-37 Hourly WagePI95afd7343f80-31181-39006310