Planet Professional | Claims Specialist | salem, or
2 weeks ago
***Local candidates only, this is on-site 5 days per week in Salem, NH***
Up to $58k depending on experience
Claims Associate - Customer Success
Direct hire
Hours- Full-time (8:30-5)
Why open: Turnover. Work is processing claims and providing customer support. If you have claims or insurance experience, that is a bonus.
Must haves:
-1+ years of customer service or clerical experience
-Good written and verbal communication skills
-MS Office proficient (Word, Excel, PowerPoint, Access)
-Insurance or Claims experience
Preferred:
-Associate or Bachelor degree
-Peoplesoft
Job Description:
We are looking for a Claims Associate to support day-to-day activities within the claims team. Manage the claims mailbox, answer claimant queries, provide timely follow-ups, receive and file claims. Incorporate all aspects of claims handling by recording, tracking, and processing member, client, and vendor invoices for the services we provide.
Responsibilities:
- Conduct claimant communication professionally with compassion while sharing claim specific information.
- Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.
- Maintain timely communication and collaborate with the claims team.
- Inbound/outbound phone calls to claimants while acting in the best interests of our company.
- Participate in claims related administrative tasks.
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