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Peer Support Programs Team Lead

2 months ago

Burlington, United States Pathways Vermont Full time

Peer Support Programs Team Lead

Vermont Support Line and Pathways Community Center - $3000 Hiring Bonus Available*

The Company:

Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services through ongoing supportive social work.

Peer Support:

Peer support providers use their lived experience of trauma, mental health or substance use challenges in combination with specialized training to build genuine, mutual relationships that support individuals to live self-determined lives of their own choosing.

The Role:

This role leads two core Peer Support programs within Pathways with the goal of ensuring accessible options for mental health services outside the traditional medical model. The Support Line is a free, anonymous, non-judgmental telephone service available to all Vermonters 24 hours a day, 7 days a week. Our Community Center holds a variety of peer support-based offerings in Burlington and online including drop-in, individual peer support, groups, activities, and Employment support. Both programs are staffed by individuals who have experienced a broad range of struggles of their own and are willing to be open about them as they develop genuine, mutual relationships with those they support.

The Team Lead will have a variety of responsibilities as they will supervise VSL and PVCC supervisors and oversee daily operations for both programs. This will include overseeing site management, scheduling, conducting and arranging team training, co-facilitating team meetings and co-reflections, providing back-up and on-call support, and participating as an operator on the line and peer specialist at the center. Team Lead duties include supporting the Program Director with quality assurance, data collection and analysis, supervising on-call scheduling, building and maintaining external partnerships, developing presentations, and offering training. Team Lead will co-design and implement a plan to increase participation and connection in these programs while upholding the mission of and fidelity to Peer Support.

Available Positions: 1

Location: In Person (279 North Winooski, Burlington VT)

Schedule: Full Time (Monday - Friday 9-5ish. 35-40 hours weekly)

Application Requirements:

A Cover Letter and Resume are required with your application.

Responsibilities:

  • Recruit, hire, train, and supervise peer supporters, supervisors, and employment specialists
  • Provide safe, confidential, non-judgmental peer support services to Vermonters
  • Provide training and/or training opportunities for staff in core competencies including Intentional Peer Support, agency core competencies and team specific trainings
  • Oversee and grow quality, values-driven, consistent service delivery
  • Ensure quality employment support services are provided through the community center including the provision of peer support, career exploration, employer partnership, shadowing, internships, educational access, etc. as well as thorough record keeping
  • Assist in program outreach efforts
  • Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR.
  • Other Duties as assigned
Qualifications:
  • Lived experience of mental health or substance use struggles, homelessness and/or other life challenges and willingness to share when appropriate as well as experience with and commitment to providing quality peer support
  • Supervisory experience and ability to provide strong leadership to a diverse staff
  • Excellent interpersonal and communication skills
  • Excellent time management skills and ability to hold multiple projects at once
  • Self-motivation and ability to work independently and as part of a team
  • Valid driver’s license
  • Willingness to self-reflect, learn, and practice new ways of being in relationships
  • Risk and discomfort tolerance
Compensation:
  • $25 / hour
  • $3000 Hiring Bonus*
*Hiring bonus will be paid out in the first payroll cycle after the successful completion of the 60 day Orientation period

Benefits:
  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • 9 Paid Holidays Annually
  • 403(b) Retirement Savings Plan
  • Mileage Reimbursement
  • Employee Assistance Program
  • Employee Wellness Reimbursement Program
  • Longevity Recognition Rewards
  • Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support


It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.