Move In Coordinator

Position Summary

The Move In Coordinator assists and welcomes incoming residents to facilitate a smooth move in process. Provides administrative support to sales team to reach occupancy goals in accordance with all laws, regulations and Century Park standards. Reports to the Sales Director.

Qualifications

* Must have high school diploma or equivalent
* Previous experience in senior services preferred

Primary Job Responsibilities

* Coordinates move in process and ensures its smooth delivery
* Keeps move in information updated and communicated to appropriate staff
* Prepares move in documentation
* Notifies Maintenance Director of pending move ins
* Assists new residents in coordinating move in dates and times
* Arranges for movers and assists residents in placement of furniture which may involve a home visit
* Notifies resident of utilities procedures
* Inspects apartment prior to move in to ensure cleanliness and readiness for occupancy
* Provides 48 hour notice to Department Managers prior to resident's move in date
* Orders move in welcome gift
* Greets all new residents with keys and move in gift on moving day
* Introduces new residents to current residents and staff
* Works with support services to maintain stock of brochures, stationary, business cards and other marketing supplies
* Assists with planning and executing special marketing activities
* Assists with compiling accurate, timely marketing data for marketing reports
* Provides support and assistance to sales team as needed
* Provides coverage for front desk as needed

Additional Requirements

* Must enjoy serving seniors
* Must demonstrate excellent customer service and hospitality
* Must have excellent written and verbal communication skills
* Must understand urgency to build occupancy
* Must be well organized and detail oriented
* Must meet deadlines in accordance with established move in goals and timelines
* Must possess the ability to make independent decisions when circumstances warrant such action
* Must be knowledgeable of business development practices and procedures as well as the laws, regulations, and guidelines governing business development in an assisted living community
* Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the business development department
* Must perform proficiently in all competency areas including but not limited to: general business development responsibilities, resident rights, and safety and sanitation
* Maintains confidentiality of all proprietary and/or confidential information
* Maintains professional working relationship with associates, vendors, etc.
* Must understand and follow company policies including harassment and compliance procedures
* Displays integrity and professionalism by adhering to Century Parks? Code of Ethics and completes all required compliance training

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.