AI Product Manager

We’re Rebuilding Professional Services from First PrinciplesCommercial insurance is broken not because of insufficient capital or demand—it’s broken because distribution scales linearly. Traditional brokers need more people, more training, more locations. We’re replacing that model with computational systems.We’re not building a better brokerage. We’re building the model that makes traditional brokerages obsolete. We’ve proven the thesis: our sales reps generate 30x industry average revenue per head by moving everything except closing conversations to AI systems. This isn’t productivity improvement—it’s structural transformation.Professional services represent a $12 trillion market in the US. Insurance is our entry point to proving that AI-native models can replace human-centric expertise with computational systems that scale exponentially. If we win here, we change how every knowledge work industry operates.The Role: Own a Critical Product DomainYou’ll own one of three high-impact modules in our AI-native commercial insurance platform:Intake → SubmissionsTransform how we collect customer information and route it to underwriters. Build product-led experiences that replace manual data gathering with intelligent automation. Drive submission quality, underwriter acceptance rates, and time-to-bind improvements.SalesOwn the end-to-end sales product experience. Design tools and workflows that amplify rep productivity. Ship features that compress sales cycles, improve conversion, and enable reps to close deals while AI handles everything else.Service & RetentionBuild customer service and renewal experiences that maximize retention and expansion. Create tools that reduce handle time while improving satisfaction. Make renewals self-service and predictive.What You’ll DoDiscovery & StrategyEmbed with agents, operators, and end users to understand workflowsDefine product strategy, roadmap, and success metrics for your domainTranslate operational pain into product requirementsExecution & DeliveryWrite crisp PRDs and user stories that engineering can ship immediatelyPartner with data engineers, core engineers, and AI application engineers to deliver featuresShip weekly, iterate based on metrics, kill what doesn’t workMeasurement & IterationInstrument everything: conversion rates, cycle times, adoption, CSATDesign and run experiments to validate hypothesesUse data to drive prioritization and prove impactCross-Functional LeadershipWork with Operations to embed AI agents across workflowsManage dependencies across pods and engineering teamsCreate release plans and enablement materialsCommunicate tradeoffs clearly to stakeholders and foundersSuccess Looks Like30 Days:Shipped 2-3 high-impact features in your domainBuilt dashboard tracking core metricsEarned trust of ops team and engineers through execution60 Days:Demonstrable improvement in key metrics (conversion, cycle time, or retention)Running weekly experiments with clear hypothesesProduct roadmap aligned with business priorities6 Months:Your domain operating measurably more efficiently than before you arrivedAI agents embedded in production workflowsProduct-led experience replacing manual processesYou’re the go‑to expert for your domain across the companyWhat We’re Looking ForRequired4-7+ years shipping production software as a PMDemonstrated ownership of complex workflows or multi‑step funnelsTechnical fluency: build dashboards, design experiments, deep understanding of AIWorked closely with engineers in fast‑paced, ambiguous environmentsFamiliarity with AI‑enabled products or operational AI systemsBias to action: Ship 80% solutions fast, iterate to 95% with dataPreferredExperience in insurance, Insurtech, or regulated domainsDomain expertise matching your module:Intake → Submissions: Back‑office operations, workflow automationSales: CRM systems, sales funnels, rep enablement toolsService & Retention: Customer service platforms, retention toolingTrack record integrating AI agents into operational workflowsPrevious startup or high‑growth company experienceCritical Attributes (These Matter More Than Resume)OwnershipYou take responsibility for outcomes, not deliverables. If something breaks, you fix it. You think like an owner, not a passenger.PaceYou ship in days, not weeks. You’re comfortable with “good enough for now, will iterate.” You’d rather launch three imperfect solutions than one perfect solution.TasteYou know when simplicity wins and when complexity is necessary. You see the 80/20 immediately. You’re ruthless about cutting unnecessary work.Day Zero MindsetYou’ll throw away your work if data proves it wrong. No ego about past decisions. Status quo bias is your enemy.How We Operate“There is no try, there is just do”Ship fast, measure, iterate. Analysis paralysis is failure. Better an 80% solution today than perfection in two weeks.“Actions lead to information”The fastest way to learn is to ship and measure. Don’t wait for perfect data—start with what you have.“Strong opinions, loosely held”Form viewpoints backed by data. Argue passionately. But when new data emerges, pivot completely. We’re always at day zero.“Software updates, not training updates”When you discover an insight, it should improve the system automatically for everyone—not require retraining humans.What You’re GettingCompensationBase: $110K – $150K (depending on experience)Equity: 0.01% – 0.05%Real LearningSee how AI works in production at scale (not pilots that never launch)Learn company building from founders executing a 100x growth trajectoryPattern recognition for what makes AI systems succeed vs. failKnowledge most founders spend years and their capital learningCareer Acceleration12 months here = 3-5 years of learning anywhere elseWork with exceptional operators pushing you to improve dailyFront‑row seat to transforming a trillion‑dollar industryBenefitsFull health, dental, visionRelocation assistance to SF if neededLearning & development budgetWork with founders who will make you a better operatorLocation: Hybrid/remote acceptable with core hours overlap. In‑person collaboration strongly preferred.The MissionWe’re building the first professional services factory. For centuries, professional services have been human‑centric. We’re making them computational.The data you generate, the products you ship, the workflows you transform—they don’t just improve margins. They prove that computational systems can replace expert judgment at scale. That professional services can be a software update, not a hiring plan.If you want to own outcomes, ship AI‑powered products that matter, and help transform how knowledge work operates—we should talk.Harper is an equal opportunity employer. We believe diverse teams build better products and create competitive advantages. We encourage applications from people of all backgrounds, experiences, and perspectives.Learn more: harperinsure.com #J-18808-Ljbffr