Retail Associate

3 days ago

Rochester, United States Ross Stores Full time

Our values start with our people, join a team that values you

We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.


COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.


PHYSICAL REQUIREMENTS/ADA:

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is $15.00 - $15.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.RequiredPreferredJob Industries
  • Retail

  • Retail Display Specialist

    2 weeks ago

    Rochester, New Hampshire, United States SAS Retail Services Full time

    Key Responsibilities:The Retail Display Specialist plays a vital role in the retail sector by ensuring optimal product display and movement in grocery stores.Salary and Benefits:This position offers a competitive wage of $17.00 per hour, early access to earned wages, and paid training.Benefits include customized medical, dental, vision, life insurance,...

  • Retail Product Reset Specialist

    2 weeks ago

    Rochester, New Hampshire, United States SAS Retail Services Full time

    SAS Retail ServicesDisplay/Shelving Reset Merchandiser Role OverviewAs a key member of our retail team, you will play a vital role in ensuring optimal product displays in grocery stores. This position involves physical labor, including moving, bending, and lifting products up to 25 lbs., while also offering specialized training and growth...

  • Retail Associate

    3 days ago

    Rochester, Minnesota, United States The Salvation Army Central Territory Full time

    About The Salvation Army Central TerritoryWe are a non-profit organization that provides various services to the community. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.Job SummaryWe are seeking a Retail Associate to join our team at our Thrift Store in Superior. As a Retail Associate, you will...

  • Retail Associate

    3 weeks ago

    Rochester, United States Columbia Sportswear Full time

    ABOUT THE POSITIONWith over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the...

  • Retail Associate

    4 days ago

    Rochester, United States Disability Solutions Full time

    Our values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Retail Associate

    4 days ago

    Rochester, United States Ross Stores, Inc. Full time

    Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and...

  • Retail Sales Associate

    2 weeks ago

    Rochester, United States Wegmans Full time

    Wegmans - JobID: 2CA1E66CE961423D85990E8526C3C21E [Retail Associate] As a Retail Sales Associate at Wegmans, you'll: Provide incredible customer service in the Deli, Seafood, Produce and Bakery teams; Work with fresh and high-quality products and make recommendations to customers about meal solutions; Help to maximize sales potential through proper food...

  • Retail Associate

    4 weeks ago

    Rochester, United States GIRL SCOUTS OF MINNESOTA AND WISCON Full time

    Job DetailsJob Location Edith Mayo Program Center-Rochester, MN - Rochester, MN Position Type Part Time Education Level High School Salary Range $20.00 - $20.00 Hourly Job Category Retail DescriptionJoin Our Team as a Retail Associate!Part-Time | Approximately 20 Hours Weekly | Weekend Availability Required Are you passionate about creating memorable...

  • Retail Store Associate

    2 weeks ago

    Rochester, Michigan, United States The Kroger Company Full time

    The Kroger Company - Job Title: Retail Store AssociateLocation: Retail StoreSalary: $12.50 - $15.00 per hour (dependent on experience)Job Overview:">We are seeking a reliable and customer-focused Retail Store Associate to join our team at The Kroger Company. As a key member of our store staff, you will be responsible for providing exceptional customer...

  • Retail Customer Service Associate

    1 month ago

    Rochester, United States FedEx Full time

    FedEx - JobID: PDX_FEC_CFE50039-542A-40FF-8657-3DB44197CB2F_241042 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    2 weeks ago

    Rochester, United States Talbots Full time

    Talbots - Rochester Hills [Sales Associate / Team Member] As a Retail Sales Associate at Talbots, you'll: Communicate professionally and in a timely manner with customers, associates and corporate partners; Be accountable for achieving productivity goals by using product knowledge using selling tools and available resources; Provide an exceptional selling...

  • Retail Sales Associate

    3 weeks ago

    Rochester, New Hampshire, United States Kent Corporation Full time

    At Kent Corporation, we are seeking a talented Retail Sales Associate to join our team in Rochester, NH. As a Store Associate, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.This is a full-time position offering a competitive salary of $40,000 - $50,000 per year, depending on...

  • Retail Associate Professional

    4 days ago

    Rochester, Michigan, United States Talbots Full time

    Talbots Overview: Founded in 1947, Talbots has been a trusted destination for women's clothing and accessories for over 70 years. Our mission is to provide high-quality products and exceptional customer service to our customers, while maintaining a strong commitment to community involvement and social responsibility.\Salary Range: $45,000 - $65,000 per year,...

  • Retail Sales Associate

    3 weeks ago

    Rochester, New York, United States Wal-Mart Stores , Inc. Full time

    Job Title: Retail Sales Associate at Wal-Mart Stores, Inc.Location: Rochester, NYHourly Wage Range: $15.00 to $26.00About the Job:As a retail sales associate at Wal-Mart Stores, Inc., you will play a major role in ensuring our customers have an exceptional shopping experience. Your positive attitude, excellent communication skills, and ability to multitask...

  • Retail Sales Associate

    3 months ago

    Rochester, United States Floor & Decor Full time

    Floor & Decor - 20 Miracle Mile Dr [Sales Associate / Team Member] As a Retail Sales Associate at Floor & Decor, you'll: Acknowledge and greet customers with a positive attitude; Help customers find merchandise on the sales floor; Help customers get the needed items to complete their project; Answer customer questions; Keep the work area clean and safe; Be...

  • Retail Sales Associate

    4 days ago

    Rochester, Michigan, United States DSW Full time

    **About DSW, Inc.**DSW is a leading specialty retailer of shoes and accessories.As a Retail Sales Associate, you'll have the opportunity to work in a fast-paced, dynamic environment where no two days are ever the same.You'll be responsible for:Providing exceptional customer service to customers shopping in-store and through our online services.Performing...

  • Retail Sales Associate

    4 days ago

    Rochester, Minnesota, United States Scheels Full time

    About UsSCHEELS is a leading retailer in the sporting goods industry, dedicated to providing an exceptional customer experience. We offer world-class brands, special attractions, and unmatched customer service.Job DescriptionWe are seeking a highly motivated Retail Sales Associate to join our team at SCHEELS. As a key member of our sales floor team, you will...

  • Retail Security Associate

    6 days ago

    Rochester, New York, United States Burlington Full time

    Job DescriptionAs a Retail Security Associate, you will play a critical role in ensuring the safety and security of our customers and associates. Your responsibilities will include:Maintaining a professional appearance and command presence at all timesGreeting every customer with a warm smile and a loud, friendly greetingCreating a secure environment and...

  • Retail Sales Associate

    4 days ago

    Rochester, Michigan, United States Tailored Brands Inc Full time

    Retail Sales Job OverviewWe are seeking a detail-oriented and customer-focused individual to join our team as a Retail Sales Associate. In this role, you will engage with customers, provide exceptional service, and contribute to the achievement of store sales volume and metrics goals.Key Responsibilities:Sales Performance: Demonstrate benchmark selling...

  • Part Time Retail Associate

    4 days ago

    Rochester, Minnesota, United States Zumiez Full time

    About Our StoreZumiez - 1010 Apache Mall is a dynamic and engaging retail environment that offers a wide range of action sports apparel, footwear, and accessories from top brands. As a Part Time Retail Sales Associate, you will be part of a team that is dedicated to delivering an exceptional customer experience and exceeding sales targets.Job...