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Pacific Region Claim Operations Supervisor
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Pacific Region Claim Operations Supervisor Remote, work from home opportunity for candidates residing in the Pacific Time Zone. Pacific Region Claim Operations Supervisor to help support and lead our growing Claim Operations department in California. Responsibilities Remotely manages the daily activities, procedures, and financial transactions of the California Claim Operations Team. Assigns, coordinates, and reviews the work activities of associates. Monitors and controls team quality, productivity and workflow using management controls and reports. Makes recommendations to senior leadership based on observations. Enforces policies and procedures to ensure the team successfully supports all internal and external business partners. Conducts audits and assesses associate work product as appropriate. Proactively and consistently provides team status reports to senior leadership. Effectively onboards new team members; collaborates closely with associates to ensure success. Ensures employees have adequate training and are utilizing the most current department policies and procedures. Builds high-level system knowledge to instruct associates on processing workflows and automated systems including Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, and others as necessary. Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes. Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training. Manages associate work schedules to ensure business continuity and team coverage. Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and general feedback. Monitors shared mailboxes for volume, productivity, completion, and accuracy. Evaluates direct reports regarding talent selection, development, and performance management. Reviews and analyzes reports for productivity and capacity results; identifies actionable systemic issues or trends; amends data as needed. Projects positive image of the organization to team members, as well as internal and external business partners. Demonstrates emotional intelligence and diplomacy; interacts positively and effectively with business partners to respond to issues, inquiries, and escalations. Escalates issues to senior leadership as needed. Demonstrates excellent verbal and written communication skills. Communicates and explains new policies, procedures, or directives to associates; provides 1:1 training as needed. Conducts timely, constructive performance evaluations. Ensures that the team meets performance targets. Ensures the team complies with company and regulatory guidelines. Self-motivated; works with limited supervision, remains timely and productive. Maintains a professional demeanor in all situations. Performs other duties as assigned. May lead special projects. Physical Requirements Must reside in the Pacific Region. Requires prolonged sitting and/or standing. Requires frequent use of computer. Qualifications High school diploma required. Associate degree preferred. A minimum of 5 years of California workers compensation operations or claims experience is required, including at least 2 years of team management experience. Knowledge of or experience completing California benefit notices and mandatory forms is required. Must reside within the Pacific Time Zone. Excellent communication skills in both written and verbal form is required. Must be able to work with accuracy and speed with a variety of internal and external contacts. Must be self-motivated as this is a work-from-home position. This job is non-exempt in California and Washington. Business UnitStrategic Comp Salary Range$65,000.00 - $75,000.00 Benefits Competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Recruiter can provide more details about total rewards and compensation ranges during the hiring process. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Insurance Note: Referrals increase your chances of interviewing at Strategic Comp. Sign in to set job alerts for “Operations Supervisor” roles. End of description. #J-18808-Ljbffr
