ServiceNow ITSM Solutions Architect

3 weeks ago

Sunnyvale, United States Jade Global Full time

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) This range is provided by Jade Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $160,000.00/yr - $180,000.00/yr We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future‑ready platform that improves employee experience and productivity. Maximize Moveworks & AI Value Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities. Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates. Identify opportunities to expand agentic AI use cases across ITSM. Platform Readiness & Strategy Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness. Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90‑day feature adoption plan. Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy‑in. Design and solution advanced fulfiller‑side capabilities, leveraging predictive intelligence and Now Assist. Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes. Architect scoped apps for custom workflows where required. Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption. Collaboration & Stakeholder Engagement Partner with other solution architects to define end‑to‑end enterprise solutions. Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes. Qualifications 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery. Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks. Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development. Experience in platform upgrades, feature roadmaps, and adoption planning. Strong stakeholder management, communication, and change management skills. Ability to conduct POCs, training, and enablement sessions for both technical and non‑technical teams. Salary and Compensation The salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job‑related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology and Design Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Jade Global by 2x Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave #J-18808-Ljbffr

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